Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Site Services Supervisor (Print Room) Located: Cardiff (On-Site) Package: Competitive salary, plus bonus and large company benefits Working hours: 37.5 hours per week between 8:00 - 18:00 About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an exceptional proactive customer service to the Customer by managing and leading employees of an allocated site that is aligned to Ricoh’s eight lines of business and the Customers’ requirements to maximise customer satisfaction. To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. Management and gate keeper for Ricoh Site Procedures Guides to ensure up to date content for all sites to allow employees to follow proper procedures and policies to meet customer expectations. Manage key systems/databases in line with the contract to ensure all information is maintained accurately and efficiently as per customer expectations To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Responsible for training all site employees to ensure that all processes and in place, measured and managed so SLA’s and KPI’s are met. To provide timely, accurate and relevant management information covering financial and operational key performance indicators for use with both client reporting matrix and Ricoh requirements to ensure customer satisfaction is achieved. Responsible for creating and sustaining an engaged workforce within BPS through coaching and developing the team to promote a high performing work culture to meet the current and future needs of the business. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology. You will ideally have Good IT skills People management skills Team oriented pro-active, open minded team player Good organisational skills with an attention to detail Excellent communication skills, both verbal and in writing Excellent customer service skills Ability to demonstrate commitment and flexibility at all times Multi-tasking skills and ability to work on a variety of items simultaneously Good Time Management skills Ability to successfully manage site level change To be professional and presentable in uniform at all times We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible In return for your commitment, you can expect We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future. In return for your commitment, we can offer you: Flexible and hybrid working in line with role requirements An inclusive workplace Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme Flexible retirement plan Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more. Company car / car allowance (role-specific), cycle to work scheme Career development and life-long learning opportunities Opportunity to join a global company Life at Ricoh: Ricoh’s Core Values Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society. For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values. Be part of something bigger Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers. By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here. We are an equal opportunities employer We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh. FUNCTION Outsourcing LOCATION Newport CONTRACT TYPE Permanent CLOSING DATE 19-Dec-2024