To provide first point of contact for UNISON Members requiring support from the Branch, providing necessary information or referring them to the appropriate UNISON representative or Branch Management Team. Ability to communicate clearly and precisely with a diverse range of individuals at all levels and using a range of methods including face to face, telephone and email. Opening, sorting and date stamping the department internal and external post. Photocopying documents, and issuing information emails as required. Sending information to members, maintaining confidentiality. To liaise with manager to maintain a quality information system and identify potential flaws which would affect data. Attend and minute meetings as and when required, maintain a log of required actions and decisions, and manage the actions log providing updates as required by the UNISON Management Team. Provide administrative support to the Project Team in all aspects of work relating to Projects. This will also include the co-ordination of diaries, arrangement of meetings, venues and catering requirements etc. To access the database to retrieve information and produce statistics and reports for the Branch. Manage and update the filing system, archiving notes as necessary. Responsible for stock control and ordering stationary as required from reprographics and stationers. Provide clerical and administrative support for staff.