The Role
You will be supporting the Food & Beverage Manager for our 40 cover Mulberry Restaurant offering 3 Rosette standard food across breakfast, lunch and dinner service. Our restaurant also hosts private events, conferences, celebration dinners & weddings. Traditional afternoon tea is served in our sumptuous lounges and outside terraces.
Candidates must have a passion for food and wine and guest service and be willing to work across the range of food and beverage areas of the hotel.
Shifts are completed 5 days per week, flexible shifts covering breakfast/lunch/dinner on a rota basis including weekends.
Duties include;
1. Ensuring the restaurant is set for service and all mis en place is prepared
2. Ensure correct staffing for service and all staff are smartly presented
3. Briefing all staff on service issues/information for their shift
4. Welcoming guests and taking food and drink orders
5. Hosting the restaurant during service and assisting and coaching staff with food and drink service
6. Conducting satisfaction checks to ensure guest satisfaction
7. Ensuring food and beverage service standards in the lounge are achieved and ensure seamless service across departments
8. Ensure correct billing for all diners
9. Ensure cashing up and end of day is carried out at the end of the shift
10. Ensure the restaurant is closed down at the end of service and left ready for the following service shift
11. Hosting and running events, weddings, conferences and private dinners
12. Assisting with recruitment and induction of new team members
13. Training, skills training and coaching a team of permanent/casual employees
14. Ensuring the department meets the Company and legal requirements in relation to Health and Safety and Food Hygiene
Requirements
15. Previous supervisory experience in a quality restaurant environment required.
16. A proven record of experience in planning, training and supervising a team to ensure excellence in guest service.
17. Good knowledge of food and wines.
18. A flexible and adaptable approach to work and the ability to adapt to the different service requirements across food and beverage areas.
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