Role: Customer Service Advisor Location: Middlewich Salary: £23,492.04 + Commission As a Customer Service Advisor in our Lung Cancer Screening department, youll be the first point of contact for all patient enquiries relating to appointment scheduling in our busy office based in Middlewich. To be successful in the position, youll be able to communicate with members of the public from a variety of different backgrounds and be able to rely on your organisation skills to meet the requirements of our patients. Youll also be Flexible and be able to work in our in weekly working pattern as required. Duties Complete telephone triage consultation to establish risk scores and eligibility for any further assessment. Handle inbound calls from patients needing to book or amend appointments Manage telephone queries from patients Contact patients who require follow up appointments to ensure they are booked within recommended NHS guidelines. Escalate any issues as and when they arise. Maintain accurate data on internal systems for reporting purposes. Adhere to robust quality assurance measures to meet national standards. Develop and maintain excellent relationships with all key stakeholders. Make healthcare better for our patients. Experience Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively Educated to GCSE or equivalent Qualifications and or training/experience in Patient Care Understand the importance of patient confidentiality and be aware of data protection Have excellent verbal and written communication skills Have responsibility for the health, safety and welfare of self and others and to comply at all times with the requirements of health and safety regulations Maintain and ensure observation of robust internal quality assurance measures to meet national standards Be comfortable with audits and reporting