Job summary
Salary Available Upon Request
25 to 30 hours a week
Plas Menai Health Centre have a vacancy for a part time Care Navigator. Our Care Navigation roles are varied and interesting, all applicants should be self-motivated and dedicated to providing excellent customer service. The successful candidate would be someone who enjoys working in a fast-paced environment who can provide compassion and support to our patients. Excellent communication and team working skills are essential. If you think this sounds like you, please apply.
Main duties of the job
Process appointment requests for today/future appointments from patients by telephone via Accurx
Processing repeat prescription request in accordance with practice guidelines
Dealing with patients queries
Completing tasks
Communicating with Pharmacies and other outside agencies
Liaising with Drs/nurses were necessary
Answer desk /phone
Emails - action/distribute
Raise blood forms
About us
Our team ethos embraces comprehensive generalist care in the community. We place great effort in making General Practice accessible again. This includes using a digital platform (AccuRx) as a flexible interactive way of connecting patients and staff. Our ethos also includes the community in strategic decision making. We have a strong clinical team of 2 GP partners, 6 salaried GPs, alongside a varied Multidisciplinary team across both sites. We are the only practice in North Wales to employ our own Physiotherapist and Physicians Associate to complement our expanding team.
We embrace new ideas and concepts from creating multi-disciplinary teams to Digital Triage. We have a strong team of clinicians and administration staff who care about General Practice within our community.
We have weekly clinical meetings where all team members discuss what matters. We are a teaching practice including medical, nursing and GP trainees We are an active research practice, with strong links to Bangor and Cardiff University, The University of Liverpool and Imperial College London, and opportunities to participate in research projects.
Job description
Job responsibilities
Process appointment requests for today/future appointments from patients by telephone via Accurx
Processing repeat prescription request in accordance with practice guidelines
Dealing with enquiries, making new and follow-up appointments and generally advising patients on non-clinical matters
Communicating with Pharmacies and other outside agencies
Liaising with Drs/Nurses were necessary
Amend and cancel patient appointments in line with practice appointments procedures Answering telephone calls, takingmessages, ensuring all are actioned / redirected / documented
Responding to requests or queries for support as they arise in an appropriate and timely manner
Photocopying
Tasks, Answer desk /phone
Emails - action/distribute
Raise blood forms
Be able to cover all reception positions as necessary
Have working knowledge of telephone system
Team Work
Person Specification
Experience
Essential
1. Experience of dealing with highly confidential matters
2. Knowledge of a range of administrative processes
Desirable
3. Experience of working in Primary Care
4. Experience of working in a healthcare environment
Qualifications
Essential
5. Good standard of education - GCSE Maths and English Grade C or equivalent
Desirable
6. Amspar Level 3
Skills and Knowledge
Essential
7. Ability to prioritise workload
8. Excellent communication skills
9. Able to function under pressure and meet deadlines
10. Good knowledge of IT and Windows applications
11. Ability to work alone or as a member of a team
12. Friendly and efficient telephone manner
13. Smart Personal Presentation