We are looking for an End User Device Analyst to work within the public sector.
Location: Onsite - Southampton
About the role: You will be responsible for ensuring the quality of the service provided is of a high standard, delivering an excellent experience to the customer and meeting the agreed SLA's.
Essential Skills: The ideal candidate will hold Active SC clearance and have an extensive End User Device analytical background, with the following skills/experience:
* Experience working in ICT operational delivery
* Experience of supporting Windows 10, smartphones, laptops, and desktops
* Experience of resolving incidents, requests, and problems
* Experience of identifying and delivering service improvements
* Experience of using ServiceNow.
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