Anabas is a dynamic National Facilities Management company. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers. Anabas is currently seeking to employ an inspirational workplace experience manager to deliver an exceptional service delivery at our prestigious clients offices in Central Birmingham. This is a client facing position to drive a 5-star customer experience. As the Workplace Experience Manager you will be the responsible for the soft services, and working in partnership with the hard services team. The successful candidate will need to demonstrate leadership strong interpersonal skills, and drive to fulfil our side in building a successful collaborative partnership with our client. Your responsibilities will include: Management of Anabas staff on site. Monitor and coordinate the soft services and client systems. Ensure a consistent and high-level service delivery. Identify areas of improvement in delivery of the services and processes; implementing change as required. Ensure customer service is at the heart of the way the FM services are delivered. Work closely with the on-site teams to ensure all aspects of performance targets are met and all works are carried out effectively, efficiently, and in a safe manner. Establish good working relationships with the clients staff. Deal with reactive situations and manage incident reports as necessary. Manage 3rd party suppliers in the delivery of their services. Ensure operational excellence in day-to-day service delivery including the development of site manuals which improve the efficiency and effectiveness, performance, quality, safety, and risk for the client employees and visitors. This is a full time permanent position. (Monday to Friday 40 hrs per week). Benefits include:- Salary - £36K - £39K 33 days holiday per year inc Bank Holidays. Employee Assistance Programme. Recognition and Reward scheme. Life Insurance 1 X annual salary Cycle 2 Work scheme. Recommend a friend scheme. Company events. Training & development opportunity. Sound like the job for you? We look forward to receiving your application soon