J.T. Ellis is a proud fourth generation family business, manufacturing kitchen, bedroom and bathroom furniture for multiple markets including housebuild, student accommodation, hotels and care homes. Our pedigree goes all the way back to 1891 with production taking place from a world class manufacturing facility in Huddersfield.
An exciting opportunity has arisen for a talented telesales business developer to join our contract sales team, based at our head office. This new role is being created to support the growth of our Essentials Bedroom range specifically aimed at care facilities and student accommodation. The successful candidate will have a proven track record of success in telesales and will play a significant part in the development of the strategy. The care sector alone has over 7000 opportunities and the objective will be to gain market share through direct contact and marketing support.
This is an office-based role although there may be some flexibility. A competitive basic salary with on target performance related commissions will deliver an OTE of £30k+ but with the potential to earn more. The candidate would be used to working with a CRM type platform and would have capable IT skills to support necessary communication both internally and with our customers. No formal experience in the furniture industry is required as full training will be provided, but first class communication skills combined with a can do attitude are an absolute given.
Purpose of the job:
1. Contact care facility database to promote and sell Care Essentials range of products
2. Generate leads for larger potential for the field team
3. Provide product advice for potential and existing clients
4. Ability to cold call potential customers
Key Tasks:
1. Be an integral part of the strategy into the care sector by developing the Ellis customer approach including the formulation of a consistent script
2. Contact large database with a view to promoting the Ellis brand and bedroom products
3. Direct potential clients to order bedroom products via the website
4. Develop a relationship with the field sales team and gain an understanding of the market
5. Have a good knowledge of procedure and product USP’s
6. Provide daily customer contact with the landlord procurement team and their members
7. Maintain an up-to-date record of customers, prospects and key decision makers using the company CRM system.
8. Attend national sales meetings
Key Performance Indicators:
1. Sales revenue & gross margin actual vs budget (to be agreed)
2. Volume of quality leads fed back into the field sales team
3. Growth of the landlord procurement business
Key Relationships:
1. Work collaboratively with colleagues in the sales team and other departments to achieve the Company’s objectives.
2. First class communication with customers encouraging repeat business
Person Specification - Knowledge, Skills & Behaviours:
1. Self-motivated and enthusiastic to succeed
2. Previous growth success in a telesales role is essential
3. Result oriented and target driven
4. Excellent communication/interpersonal skills to interact successfully with all types of customer
5. Experience with CRM platforms
6. Self-confident with the ability to adjust to fast changing business conditions whilst remaining focused on growth
7. A diligent organiser with the ability to work under pressure whilst following a Right First-Time procedure
8. Persuasive with good negotiating skills
9. Ability to communicate and work well with Senior Management
10. Have an ambitious outlook to develop own and others skill set
11. Be a team player and supportive of others
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