Job Purpose To play a key role in supporting the daily data operations of Ronald McDonald House Charities UK. This includes accurately importing online donations into our fundraising database, ensuring donations and fundraising pages are coded appropriately, and collaborating with House fundraisers to ensure that supporters receive timely and meaningful stewardship and acknowledgement. Additionally, to assist the Reporting and Insight Manager in generating reports and queries, while contributing to the effective maintenance and optimisation of our fundraising database, Dynamics 365 CE, to support our mission of keeping families close to their children in hospital. Key Responsibilities Online giving & general donations Uploading income received from online giving sites into the Charity database Manual checking of inconsistencies and rejected data Ensuring all donations received via other means are recorded on the database Ensuring income received is allocated appropriately internally Tracking and reporting on income received weekly Assisting in the compilation of monthly, quarterly and annual income reports Liaising with the Charity fundraisers to ensure donors receive prompt and appropriate acknowledgements and expressions of gratitude Database support Keeping the fundraising database up-to-date using accurate data entry in line with existing processes, as well as helping with data cleaning Assisting with all fundraising teams in the creation and running of queries on the database Logging new and amending existing donor details in the database where relevant Logging all queries and communication with donors Support Organisational Processes and Training Implementation Ensuring that all donation processes and database functionality relating to Gift Aid declarations are in place and meet the standards laid out by the HMRC and best-practice Ensuring the full documentation for all Supporter Care processes and making sure these processes are understood within the team/department, including providing training and guidance, as needed, in order to provide business continuity Ensuring income reconciliation with finance reports Liaising with Finance department staff, as required, to ensure timely monthly reconciliation of fundraising income lines to bank statements, ensuring income is processed and accounted accurately General admin Assisting the fundraising team with mail outs and other necessary administration tasks Ensuring fundraising paperwork is filed appropriately Answering phone calls into the fundraising office Our Values We celebrate the diversity of our people and our programmes We focus on the critical needs of children and their families We value our heritage We operate with accountability and transparency Our Diversity Statement We aim to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences should be celebrated as this enables us to be a better team - one that makes better decisions, drives innovation, and delivers better results.