Responsibilities - Maintain and support the ongoing monitoring and review of processes, protocols, and practices within the service, to identify opportunities to improve both service provision and development to ensure best practice. - Provide the service’s initial interface to service users and elected members, providing effective and technically correct information to ensure the requirements of the application process is met. - Ascertain and understand information provided and have the ability to assess and take the necessary action to ensure the service meets its requirements. - Have a clear understanding of the appropriate legislation to determine when particular application types are needed for the type of works proposed. - Provide a competent and efficient level of customer service to all service users to encourage repeat custom for the organisation. - Prepare and co-ordinate the annual Building Excellence Awards, CPD events and attendance at exhibitions/workshops, some of which will include evenings and weekends and the procurement of marketing materials. - The postholder must be responsible for ensuring they are aware of the on-going changes in the industry, and will demonstrate this by undertaking applicable ‘continuing professional development’ tasks. Requirements - Have LABC Level 3 Certificate in Technical Support for Public Service Building Standards (essential) – Post may be graded for progression once this is achieved. - This is a technical and skilled administrative job providing high-level business support to the Building Control service. - Experience working in a council or housing association - Experience of issuing legal documentation as required. - Experience with Acolaid (or other IDOX based computer systems). Contract - Initial 3 to 6 month ongoing contract with the opportunity to extend - PAYE via Umbrella - Monday to Friday 9am to 5pm If you are interested in this position AND meet the requirements, APPLY NOW