Location: Plymouth
Job type: Operations – Shift Manager
Shift pattern: Thursday- Saturday: Daytime 6am-6pm
Job summary
OVERALL PURPOSE:
We are looking for an ambitious, proactive and enthusiastic individual. Through a culture of continuous improvement to lead a motivated manufacturing team to deliver sustainable processes that result in quality product being manufactured safely at the lowest cost, whilst maintaining at all times a culture of safe working practices.
This role is fully and singularly responsible for the factory when on shift and will be responsible for making decisions concerning management of personnel, production and its quality, cost control, personal safety, food safety and service in the absence of direct line management being present.
The capability to understand and work across various shift patterns as required by the role.
Time Required To Reach Effective Performance: 12 – 18 Months
Reporting To: Production Manager
Deputy: Team Leader
JOB ACCOUNTABILITIES:
People
Our people feel valued; they understand and deliver what is expected of them in their role.
* Line Management of the Team Leaders and Operators in area of responsibility.
* Set stretching attainable goals.
* Responsible for all ‘People’ processes within area of responsibility.
* Responsible for all aspects of training and developing teams to include, implementation of SOP’s, identifying skills gaps, developing training plans, consistent delivery of shop floor training, maintenance of training records and involvement in specific role related training along with training coordinator.
* Responsible for recruitment, staff movements and succession planning.
* Responsible for effective Performance management within area of responsibility ensuring consistency in approach and correct application of performance management processes (Disciplinary/Absence Management procedures/Praise & Recognition).
* Responsible for investigating and hearing grievance and handling disciplinary meetings in which the outcomes may result in a sanction but not dismissal.
* Responsible for ensuring communication channels within area of responsibility are robust and delivers the right messages in a timely manner to all staff as required.
* Responsible for creating a positive culture to foster good morale and good working conditions for staff. Utilising established tools and mechanisms e.g. Staff Survey & DIR.
* Ensures PDR’s / appraisals are carried out for team.
Quality
Robust, repeatable and consistent process to deliver customer satisfaction and consistency to the consumer
* Responsible for ensuring all staff are working to the correct standards, processes and specifications etc. and are working towards a ‘Do it right’ ethos.
* Responsible for identifying the root cause when deviations or non-conformances occur and taking appropriate corrective action so individuals learn from their mistakes.
* Responsible for area GMP and Safety audit activity and the closing out of actions in conjunction with support functions.
* Responsible for ensuring that information from customer complaints are reviewed with team and actions taken as appropriate.
* Responsible for ensuring the achievement of cleaning requirements against a defined schedule set by the technical team.
* Responsible for ensuring new products launches are successful with support from the NPD team.
Customer Service
To serve our customers whilst delivering the most profitable product mix.
* Responsible for ensuring internal KPI’s between departments are delivered and internal customer expectations are met.
* Responsible for attainment to plan and investigation / reporting on reasons for any deviations.
* Responsible for corrective and preventative action in response to non-conformance.
Cost Optimisation
Factory costs will be delivered against budget, supported by Continuous Improvement to reduce Overheads. Return on investment will be measure against its impact on profitability.
* Analyses reports and formulates plans to support recovery on department budget and KPI non-conformance in conjunction with Operations Manager.
* Responsible for delivering cost improvements and generating cost improvement initiatives.
* Responsible for equipment damage investigations and reporting.
* Responsible for corrective and preventative action in response to non-conformance.
Health & Safety
To lead with our people, the environment and safety through developing a culture which targets zero accidents.
* Overall site responsibility for site safety and security while on shift.
* Responsible for following site incident escalation procedure when incidents occur.
* Responsible for ensuring all staff are working to the correct standards and processes to ensure a safe working environment for all.
* Responsible for driving a safety culture within their area of responsibility to include undertaking weekly health and safety audits. Never walk past poor practice without taking action.
* Is aware of area risk assessments, ensures Risk Assessments and Standard Operating Procedures are adhered to and raises concerns about effectiveness as appropriate.
* Is aware of the activities of Safety Coordinators within the factory to include supporting action plan activity.
* Responsible for ensuring all accidents and near misses are fully investigated and submitted in a timely manner.
* Gets to the root cause of accidents and eliminates reoccurrence.
* Along with the Safety Coordinator, delivers monthly debrief to team on minutes from monthly health and safety team meetings.
Continuous Improvement
Underpinning Departmental Objectives
* Contributes to Process Development and Improvement.
* Responsible for enabling and promoting a culture of continuous improvement.
* Responsible for ensuring that actions and changes from CI initiatives are successfully implemented and sustained.
* Initiates and leads cross functional teams to drive business improvement.
SKILLS AND BEHAVIOURS FOR EFFECTIVENESS IN ROLE:
Leadership & Drive to Get the Job Done
* Motivates, inspires and develops staff
* Agrees targets/objectives and assesses performance
* Provides feedback and coaching
* Ability to manage and lead a team or individual
* Sets a good example and aware of the effect of their behaviour on others
* Delegates and ensures staff accountability – involves others in decision making
* Chooses appropriate leadership styles for different situations and people
* Stands firm and has the confidence to act or make decisions quickly and turn around a situation
* Quantifies the cost and benefits of different solutions and the effect on stakeholders
* Engages people and rewards success by recognition, feedback and fun
Communication
* Effective verbal and written skills
* Actually listens and questions to confirm understanding
* Correct grammar, language and terminology, adapts style depending on individual
* Presents ideas effectively to individuals or groups
* Encourages open communication and feedback
Team Working & Working with Others
* Personally demonstrates and encourages inter-departmental working to achieve business objectives
* Treats people with dignity and respect at all times
* Co-operates openly and willingly in own team and other groups
* Considers the feelings and needs of others.
* Recognises need for different skills and attributes.
* Aware of the effect of their behaviour on others
Quality/Job Knowledge
* Ensures work targets are achieved and are to the highest of standards
* Applies relevant business, professional, technical and company knowledge and skills
* Sets high goals or standards of performance
* Only accepts above average performance
* Promotes and delivers a safe environment
* Motivated to learn, share and extend knowledge beyond that required for the role
* Keeps abreast of current developments and trends in areas of expertise
* Spots and rectifies non-conformances within quality, health and safety, operating practices and efficiently seeks long term corrective action using data or details to highlight the need
Planning & Organisational Skills
* Effective planning and organisational skills utilising targets and follow up actions
* Monitors and controls team and resources
* Prioritises work in line with business objectives.
* Evaluates success of implementation and reviews plan
Customer Focus & Commercial Awareness
* Provides excellent service to internal and external customers
* Builds relationship with customers
* Uses financial and KPI information to assess departmental performance
* Has intimate knowledge of area KPI’s, can spot and report back on both positive / negative trends, both short and long term
* Puts into practice the business plan and understands the importance of long-term commercial objectives
Personal Qualities
* Positive attitude
* Confident and enthusiastic
* Ability to work under pressure
* Demonstrates commitment and passion for the job
* Ability to accept accountability
* Tenacious, energetic and resilient
* Personable
* Bounces back quickly from setbacks
* Adapts leadership styles for different situations/individuals
Continuous Improvement – Innovating and Improving What We Do
* Challenges existing practices
* Develops new initiatives
* Improves the quality of service, customer focus and profitability
* Ability to accomplish a long range goal or vision
* Reacts positively to change and setbacks
* Shows dissatisfaction with the status quo
* Able to manage projects to successful completion
Taking Responsibility
* Accepts responsibility for own decisions and impacts on others
* Involves others in decision making
* Takes lead in difficult situations
GENERAL ATTAINMENT/TRAINING REQUIRED:
* All core training and core procedures.
* Intermediate food Hygiene.
* Understands all relevant site/area policies, procedures and practices to include supplier protocol.
* Ability to generate reports relating to performance.
* Fully conversant with all aspects of factory management and control.
* Understands all processes and equipment in detail.
* Intermediate HACCP (Desirable)
* Internal Auditing experience (Desirable)
Requirements:
Essential:
* Previous experience of Factory operations (2 years Essential)
* Line management experience to include performance management and development (PDR’s).
* Literacy/Numeracy to National Level 2 Standard.
* Computer literate with a sound understanding of Microsoft Office applications.
* Experience in process improvement tools and methodology.
Desirable:
* HNC or equivalent in manufacturing / operations.
* IOSH Managing Safely.
* Background working towards KPI and Production targets.
* Background using a time and attendance system to a good level.
REASONS TO WORK WITH US
Well, you’ll get your hands on loads o’ Burts chips and snacks for free! But aside from that massive perk:
You’ll be part of a crackin’ team of talented folk
Tons o’ scope for development through formal courses or working with and being mentored by colleagues on the job.
A decent pension scheme
Free on-site parking or access to salary sacrifice schemes, such as cycle to work
Access to a free employee assistance programme, a team of Burts wellbeing warriors and MHFAiders to support you
#J-18808-Ljbffr