Sales Engineer - Glass Division - Milton Keynes, UK
This position is within the Mining And Metals Industry.
Job Summary
Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. The last car, train and plane you rode in were all safer and more energy efficient because of Pyrotek. The beverage cans in your refrigerator are lighter, stronger and infinitely recyclable because of Pyrotek. Join our team and create, improve and innovate the everyday!
Essential Duties and Responsibilities
As part of the European Glass Division Sales Team, the Sales Engineer will be responsible for managing and growing Pyrotek's sales of technical products and solutions to our core glass market customers.
This position will work closely with our world-class technical and sales team to develop and build long-term mutually beneficial relationships with Pyrotek's Glass customer base.
This position will work in a hybrid work environment.
Package: Salary, Bonus, Company Car Allowance, Cell Phone, Laptop.
Essential Functions/Responsibilities
1. Establishing a working relationship with the customer base to meet or exceed customer expectations.
2. Negotiating pricing, minimum order quantities, and stocking agreements with vendors, suppliers, and customers. Communicate changes in customer demands internally.
3. Providing technical support to customers. Using positive internal collaboration, resolve problems on behalf of your customers.
4. Soliciting sales of new or additional products via telephone or in person. Preparing, pricing, and presenting quotations. Set final new prices, margins, quotations on new products or services.
5. Maintaining awareness of competitors' activities. Employing countermeasures to beat or contain competition.
6. Prospecting for new customers. Preparing, pricing, and presenting quotations.
7. Developing and preparing customer stocking agreements and presenting to supply chain for final review prior to customer signing. At least quarterly, reviewing agreements levels versus actual performance and holding customers accountable to follow terms of agreement.
8. Assisting as needed to resolve customer accounts receivable issues.
9. Presenting internal and customer technical presentations, as requested.
10. Meeting/exceeding sales and gross profit targets for assigned territory.
11. Actively strategizing with management on sales tactics.
12. Establishing and cultivating strong working relationships with the customer base to meet and exceed their expectations by providing sales support for assigned divisions/products.
13. Researching and resolving all customer problems and requests, including defining best products as a solution. Fielding and bringing to resolution complaints concerning billing or products. Documenting complaints and/or feedback from customers in a timely manner. Initiating RMAs/customers credits when required.
14. Working with customer service, operations, and supply chain as needed to ensure order fulfillment expectations are met.
15. Utilizing Contact Management database (CRM) to complete trip reporting and internal sales relationship communication in a timely manner. Ensuring travel expense reporting is accurate and timely.
Qualifications
Education/Experience:
1. Bachelor's Degree in business, engineering, or a related technical discipline, plus 5+ years of related work/sales experience in a technical or process related industry, preferably within the glass industry.
2. Demonstrated success/aptitude in industrial business-to-business is preferred; however, individuals who have hands-on experience with bending, tempering, or manufacturing container glass may be considered for this position. Experience utilizing a CRM tool and/or other reporting functions to document client contact and support client operations is also a plus.
Knowledge/Skills/Abilities
1. Customer Service: Passion for providing a high level of customer service and business development activities along with an in-depth understanding of glass manufacturing, sales, and customer service practices. Proven ability to manage difficult or emotional customer situations, respond promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service and assistance. Consistently meet commitments.
2. Mechanical Aptitude and Business Acumen: Ability to build relationships and sell technical solutions in an industrial setting. Demonstrated understanding of business implications of decisions. Displays orientation to profitability and prices products and services accordingly. Demonstrated knowledge of market and competition. Analyzes market and competition. Identifies external threats and opportunities. Adapts strategy to changing conditions. Sets and achieves challenging goals. Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Takes calculated risks to accomplish goals.
3. Core Business Skills: Ability to exercise sound judgment and discretion in handling proprietary and confidential information. Ability to work independently, without significant direction and to use resources effectively to “figure it out”. Strong critical thinking skills, judgment, and keen attention to detail and accuracy. Exceptional prioritization, time management, and organizational skills. Ability to write routine reports and correspondence. Works within approved budget. Develops and implements cost-saving measures. Contributes to profits and revenue. Effectively utilizes organizational resources. Aligns work with strategic goals. Understands organization's strengths and weaknesses.
4. Computer/Applications Skills: Proficient computer skills using a variety of software applications systems. Working knowledge of Microsoft Office Products, Power BI, Visual, and ERP and CRM Systems.
5. Communication Skills: Ability to speak clearly and persuasively in person or over the phone in positive or negative situations. Able to listen and obtain clarification and respond well to questions.
6. Core People Skills: Ability to positively interact and work collaboratively with a diverse group of people at all levels with internal and external customers. Genuine with high ethical standards and values and personal integrity and honesty. Ability to apply a large measure of common sense to a variety of situations.
7. Professional Investment: Demonstrated commitment to own personal professional development and learning.
8. Travel: Ability to travel domestically as needed to customer facilities with overnight travel as a job requirement.
Physical/Sensory Requirements:
1. Must be able to communicate effectively in English by telephone, in person, and in writing.
2. Effectively use a personal computer, office equipment, and telephone.
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