The Floor Team Leader is one of Grey Wolf Trading’s key roles within the business. As a Floor Team Leader (FTL), you will be responsible for maintaining our high standards of play, while promoting a happy yet safe atmosphere, overseeing the soft play area and assisting parents with their needs.
Our FTL must be responsible and organised, but also have a good sense of humour and a friendly approach, while carrying out their day-to-day activities. A warm, friendly manner is key when serving Jungle Mania customers, so service with a smile is our motto.
All team leaders of Grey Wolf Trading will effectively communicate with one another, to ensure an efficiently run centre, with clear goals and objectives set by their line manager. Each Team Leader is respectful of their counterpart, and each will work together to manage expectations from the company.
In the absence of any Team Leader, the key responsibilities will fall to the leader on duty.
The FTL always abides by the company’s policies and procedures, specifically Health and Safety.
Your employee benefits include:
* Free soft play entry for employees' children (must be supervised by an adult)
* Up to 50% off soft play entry for you and your family members
* Up to 50% off Party bookings for you and your family members
* Free lunch for on-duty Team Leader
* Pension provided through the People’s Pension
* On-site Free Parking (Chichester - Woodley)
* Discounted Parking (Blackpool - Bristol - Warrington)
* Performance related bonus
The Key Floor Team Leader responsibilities include:
Shared Responsibilities
Team
* Lead & manage a team of Soft Play Assistants, overseeing daily operations, ensuring the centre runs smoothly and to the highest standard.
* Ensure excellence in all areas of customer service, ensuring each customer receives a fantastic experience and lead by example for the rest of the team.
* Provide staff training to both new and existing staff in your leading area of expertise (Customer Service, Kitchen Compliance, Health & Safety, etc.).
* Ensure staff are always adhering to company policy and following any investigation or disciplinary routes if necessary.
* Training all staff members and updating this training regularly to ensure adherence to company policies.
* Training the team on upselling play passes, build your own party, exclusive hire, and JM products.
* Approving or non-approving holiday requests.
* Ensuring handover is provided between the Team Leaders for maximum alignment through good communications, both written and verbal.
* This is not an office-based role, so you will be on your feet most of the day, leading by example.
Health and Safety
* Adhering to company policy and procedures set by senior management.
* Ensure the centre is operationally fit, and health & safety regulations are met, by completing a daily risk checklist for the centre. Any equipment failure must be reported via an escalation process.
* Carrying out health and safety inspections and cleaning the centre, including reception area, play equipment, toilets, and party rooms.
Customer Service
* Dealing with customer enquiries on our JM products, including prices & facilities/activities. Answering customer telephone enquiries and emails.
* Deal with customer queries and complaints in a timely and respectful manner through email or telephone. Ensuring feedback is communicated and investigated with the team.
* Help support children’s birthday parties and help create a fun, exciting & safe environment so every guest leaves wanting to return.
* Managing staff to provide table service where possible for Tree Tops Café and processing basic orders such as hot drinks and food.
* Hosting events & sharing creative ideas to boost customer satisfaction.
FTL (Floor Team Leader)
* Encourage a positive working environment with all team members so they achieve and provide the best level of customer service. Engage staff to upsell and create great customer rapport.
* Create monthly staffing schedule and ensure the correct staff levels are set up considering cover at peak times.
* Ensure cleanliness is at the highest level, including front of house and back of house, play structure and toilets, always be audit ready.
* Overseeing the organising of parties to ensure the customers have the best experience.
* Help run and support children’s Birthday parties, take charge of party call-backs, feedback emails, including upselling and ensuring the customers have all the information they need for a successful party.
* Ensure all HR related documentation is in their HR folder and completed correctly.
Schedule:
* Mid-Week and Weekend availability
* Must be able to work 9am till 6pm
* Occasionally work till 8:30pm on Friday and Saturday for Exclusive Hires (Paid time and a half)
We look forward to receiving your applications!
Job Types: Contract, Permanent
Pay: £12.50-£13.50 per hour
Work Location: In person
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