Team Manager At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 4,000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully. Strong leadership being at our heart, supporting our people ensuring they are engaged with purpose, rewarded and recognised whilst delivering absolute exacting operational excellence being a leading entity and enviable delivery team embracing quality and compliance in our overarching delivery, one of our fundamental key differentiators. In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and, keeping our promises at all times is our absolute mantra. Planning is seen, both internally and externally, as an integral part of the business, driving the smooth completion of work in the field and consistently providing excellent customer service, collaboration, accountability, leadership and a multiskilled workforce. As a regional team manager effective use of leadership skills is essential in ensuring the activities undertaken positively reflect on Lanes Group and our client, Southern Water. Position: Team Manager Location: Customer Solution Centre, Worthing, East Sussex Job Type: Permanent, full-time Hours: Monday to Friday, 37.5 hours per week Salary: up to £38,000 per annum, depending upon experience About the Role: Due to continued growth and development, we are now looking for customer focused people to join us in our Utility Division, working on our Southern Water contract service to deliver real and effective solutions to waste-water network and drainage problems. Your responsibilities will cover the following: Train and support the professional development across the team and encourage strong team ethos and moral with an open communication culture. Build a high performing team through recruitment, development and engagement with the ultimate goal to develop a more capable team with lower employee turnover. Managing the day-to-day performance of the regional team to ensure that work is optimally planned and scheduled in accordance with the prioritisation of work types and the current customer promise. Support team members in resolving customer issues and minimising customer impact of operational challenges. Collaborate with colleagues across the wider operational team and other Waste Network Service’s Stakeholders (Field Teams, Southern Water Stakeholders, Office Technical Specialists, Incident Controllers etc.,). Manage the performance of team members through huddles, 1-2-1s, provide feedback and coaching. Produce individual development plans and actively promote team development through pathways. Champion the use of available technology, provide system expertise and ensure compliance with the use of technology across planning and scheduling. Gather, analyse and provision reports in alignment with policy and management requirements, ensuring mitigating actions required to close gaps to KPI’s are identified. Drive the strategic direction of the team and support senior management with continuous improvement initiatives. Provide support across the wider team when other regional team managers are out of the business. Undertake any other reasonable duties, activities or projects as required. What we are looking for in you: Proficiency in Microsoft Office Suite Great organisational skills and the ability to multitask and prioritise your workload Strong interpersonal, relationship-building and networking skills The ability to handle confidential information with care, taking into account UK GDPR legislation Professional telephone etiquette Excellent communication, both verbal and written Strong stakeholder management Ideally you will also have previous experience in a management or leadership role The following qualities are beneficial to the role but not essential: Customer engagement Analytics Strategic thinking Adaptability Decision making and resolution At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world. Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer. Please be aware this advert will remain open until the vacancy has been filled not necessarily to the advertised close date. Interviews will take place during this time; therefore, we encourage you to apply early to avoid disappointment .