As an Account Manager (AM) you will play a pivotal role in ensuring our customers' overall success and satisfaction by coordinating daily operations, managing customer relationships, and driving business growth through upsell and cross-sell opportunities. You will act as a strategic partner, maintaining a healthy P&L, ensuring strong gross margins, and fostering long-term customer retention and contract expansion. If you are a proactive, empathetic, and problem-solving professional who thrives in a fast-paced, matrix organization, effectively communicating with stakeholders ranging from site engineers to C-level executives we want to hear from you You will be responsible for: Lead the onboarding process for new customers across different locations in North, Central and South America, ensuring a smooth and positive experience. Build and maintain strong, long-lasting customer relationships, acting as their main point of contact and having effective communication across all levels of the customer organization. Oversee daily operations to ensure the smooth delivery of services, managing internal teams to meet customer expectations Monitor and manage the profitability of customer accounts, ensuring a healthy P&L and optimizing gross margins. Oversee and manage all aspects of customer contracts, including negotiations, amendments, and renewals. Identify upsell and cross-sell opportunities within existing customer accounts to drive revenue growth. Prepare and deliver presentations, reports, and updates to key stakeholders, highlighting successes, challenges, and opportunities for growth. What will you bring to ESP? Minimum 3 years’ experience required as an Account Manager, Service Delivery Manager or CSM Excellent communication skills in English and Spanish, both verbal and written Excellent use of MS Office Products, O365 Detailed, methodical and logical in their approach to problem solving Excellent interpersonal skills: the ability to communicate with customers at all levels You will enjoy an annual salary between 140,000 and 160,000 TTD and a benefits package, a friendly and supportive work environment, and training and development opportunities. You will work Monday to Friday from 9am to 5pm This is a hybrid position, working 3 days from home and 2 days at our office at 97 Uriah Butler Highway, Charlieville, Changuanas. About Us: ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers. What we will offer: Personal & Professional Development Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement them with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division. Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service. ESP Global Services is an equal-opportunity employer. accountmanager Jobs TrinidadJobs