One of the UK’s fastest-growing tech businesses, working with over 400 global brands right now!
They are recognised in the Sunday Times Top Places to Work and backed by various other awards for their excellence. They are now continuing their expansion across EMEA and are looking for a French-speaking Customer Success Manager to join their growing London team.
The Role
As a Customer Success Manager, you’ll work closely with major partners across the EMEA region, supporting them through the full post-sales lifecycle - from onboarding to campaign execution and post-campaign analysis.
You’ll be part of a collaborative, supportive CS team, focused on delivering seamless digital sampling experiences, exceptional customer service, and strong retention outcomes. This is a hands-on role that blends campaign execution, relationship management, and strategic consulting.
Key Responsibilities:
* Manage the full post-sale execution of digital campaigns
* Lead timelines, campaign setup, and onboarding for global brand partners
* Advise clients on best practices and audience targeting
* Liaise with internal teams (data, operations, product) to ensure seamless delivery
* Monitor live campaigns, proactively solve issues, and track performance
* Contribute to post-campaign reporting and performance insights
* Coordinate with warehouse teams for sample stock management
* Help mentor junior team members and share campaign learnings
* Provide client feedback to the product team to help shape future development
* Support process improvement and efficiency initiatives across the CS function
What Does Success Look Like? You become a trusted partner to key French-speaking accounts – ensuring campaigns run smoothly, objectives are met, and insights are clearly communicated. You’re highly organised, able to manage multiple timelines, and contribute to internal growth through knowledge-sharing and process refinement. Your relationships lead to repeat business and long-term client partnerships.
What You’ll Bring:
* Fluent French and English (written & verbal)
* 2+ years’ experience in a client-facing, post-sales or project delivery role
* Experience managing digital campaigns or working with beauty/FMCG brands
* A highly organised, process-oriented mindset with strong attention to detail
* Strong communication, relationship-building, and problem-solving skills
* Experience improving internal processes and working cross-functionally
* London-based or able to work on-site a minimum of 2 days per week
Why Join?
Alongside working in a collaborative and inclusive environment, you’ll receive: a generous holiday allowance, including bonus days over Christmas, quarterly wellness allowance, annual “Work From Anywhere” programme, ongoing training and a professional development budget and much more.
Please note: only shortlisted applicants will be contacted within 7 days due to high application volumes.
Unfortunately, visa sponsorship is not available for this position. Applicants must have the right to work in the UK to apply.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Consulting, Sales, and Management
Industries
IT Services and IT Consulting and Software Development
#J-18808-Ljbffr