Job Title: 3rd Line IT Support Engineer Location: Cheltenham (Hybrid/Office-based) Salary: Up to £45,000 DOE Job Type: Full-time, Permanent About the Role: My Client is looking for an experienced 3rd Line IT Support Engineer to join a growing Managed Service Provider (MSP) based in Cheltenham. This is a fantastic opportunity for an IT professional with strong cloud and networking expertise to take on a senior role within a dynamic and fast-paced environment. You’ll be responsible for providing high-level technical support to clients, troubleshooting complex issues, and playing a key role in project work, including cloud migrations and network infrastructure upgrades. Key Responsibilities: Provide 3rd Line technical support for a range of clients across different industries. Troubleshoot and resolve complex IT issues across Windows Server, networking, and cloud platforms. Work on Azure and other cloud technologies, assisting with migrations, configurations, and management. Configure and maintain network switches, VLANs, and related networking infrastructure. Collaborate with the 1st and 2nd Line teams to escalate and resolve issues efficiently. Assist in delivering IT projects, such as cloud migrations, network infrastructure upgrades, and security improvements. Ensure high levels of customer satisfaction by providing excellent service and timely resolutions. Maintain accurate documentation of systems, processes, and troubleshooting steps. Key Skills & Experience Required: Strong experience in an MSP environment providing 3rd Line support. Proficiency in Azure or other cloud technologies (e.g., AWS, Google Cloud). Hands-on experience with Windows Server, Active Directory, and Microsoft 365 administration. Solid understanding of networking, including switch configuration, VLANs, firewalls, and routing. Strong problem-solving skills and ability to work independently on technical challenges. Excellent customer service and communication skills, with a proactive approach to issue resolution. Relevant certifications (such as Microsoft, Cisco, or CompTIA Network) would be beneficial. What’s on Offer? Competitive salary up to £45,000, depending on experience. Hybrid working options (mix of office and remote work). Career development opportunities with training and certifications. Exposure to a diverse range of technologies and industries. A supportive and collaborative team environment. If you’re a highly skilled 3rd Line Engineer looking for an exciting role with a forward-thinking MSP, we’d love to hear from you Recruiter: Callum Thompson