Job summary An exciting opportunity has arisen for a Social Prescribing Link Worker to join our growing multi-disciplinary team. Job Title: Social Prescribing Link Worker Responsible to: PCN Clinical Director Location: Practices within Durham Coast Primary Care Network, based at East Durham Medical Group Contract Type: Permanent Salary: Dependant on experience Hours: 1 x Part-time 18.75 hours Main duties of the job Teamwork, flexibility, enthusiasm and the ability to prioritise tasks effectively are essential skills. We are committed to the ongoing development of our team, which includes mandatory and developmental training for all our staff. Team members are encouraged to highlight any training they feel would benefit them in the achievement of their role. About us Durham Coast Primary Care Network is an innovative, dynamic PCN combining 4 local GP Practices based in Easington, with a population of over 32,000 patients. We are continually seekingnew ways to support and improve local healthcare services to our patient population. Date posted 08 January 2025 Pay scheme Other Salary Depending on experience Dependant on experience Contract Permanent Working pattern Part-time Reference number B0611-25-0000 Job locations Wheatley Hill Medical Centre Ashmore Terrace Wheatley Hill Durham DH6 3NP The Medical Centre Front Street West Wingate County Durham TS28 5PZ Southdene Medical Centre Front Street Shotton Colliery Durham DH6 2LT The Surgery Bevan Grove Shotton Colliery Durham DH6 2LQ Job description Job responsibilities Job Purpose To support patients in our local community to take control of their health and wellbeing by: Promoting prevention & lifestyle changes Engaging patients and connecting them with the wide range of groups and services Working with the wider health, social care and voluntary network Encouraging a holistic approach for patients with chronic diseases Building a relationship in the journey of patients towards mental health services Building a relationship in the journey of patients navigating through cancer pathways Bereavement support supporting patients family's and signposting them to an appropriate bereavement service where necessary Supporting the practices in attaining their referral targets Promoting and raising awareness of the social prescribing service within the practices and partner agencies KEY RESPONSIBILITIES To work with patients in a variety of settings, in their own homes or in GP surgeries, to signpost them to local services and organisations which the patient themselves feels would be of benefit to reach their goals. These services may include befriending, weight management, mental health support, smoking cessation, local social groups, leisure centres and volunteering. To work with partner organisations to support the development and delivery of an integrated care plan for the client so all their needs are met in a holistic way. To follow up with clients, update their records and support them on an ongoing basis. To make and maintain contact with local health and wellbeing service providers and build a network and knowledge of referral routes to and from service providers. To ensure information about providers and voluntary groups is shared locally across neighbouring networks To undertake regular training to extend and update knowledge of health and wellbeing issues. To offer some care coordination for those navigating their way through cancer pathways, offering cancer care advice and signposting wherever appropriate. Supporting patients with issues around Benefits, finances, housing, employment/volunteering, training, education, reducing social isolation and promoting independence, general wellbeing, mental health support, bereavement, weight management, smoking cessation long term conditions, or any other non-clinical issues. Engaging with patients in a person-centred way, understanding any issues or challenges they may be facing, advising of different options and choices available to them, linking them up to the appropriate support, by signposting and refereeing to local organisations to resolve any issues or generally improve their general wellbeing by reducing isolation and promoting independence. Working with patients until they are engaging with the right support, offering follow ups, and promoting our SPLW service, reassuring patients they can return for future support at any time, always empowering people so they have the tools and knowledge to access services for support in the future. The post holder will comply with the organisations policies and procedures: FURTHER AREAS OF RESPONSIBILITY Health and Safety/Risk Management The post-holder must comply at all times with the Network Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System. Information Governance As an employee you will have access to information that is sensitive to either an individual or to the organisation and you are reminded that in accordance with the requirements of Information Governance, NHS Code of Confidentiality, Data Protection Act 1998 and also the terms and conditions in your contract of employment, you have a duty to process this information judiciously and lawfully; failure to do so may result in disciplinary action. Performance Appraisal and Personal Development Planning The network is committed to providing a high quality service through the effective management and development of its employees. Each employee receives an Annual Performance Appraisal and a Personal Development Plan. Statutory and Mandatory Training All required Statutory and Mandatory training must be completed within the first three months of staff start date and refresher training must also be undertaken on a regular basis and in accordance with agreed policy. Safeguarding Children and Vulnerable Adults The network is committed to safeguarding children, young people and vulnerable adults within its care. As an employee you are accountable to ensure that you know how to respond when you are concerned for the safety of a child, young person or vulnerable adult. Infection Prevention and Control All employees are expected to follow consistently high standards in the prevention and control of infection, especially with reference to hand hygiene, adherence to dress/uniform code and for clinical staff and all procedures involving aseptic technique. Special Working Conditions The post-holder is required to travel independently between practice sites and to attend meetings at other locations as required. Job Description Agreement This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the network. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the network. Job description Job responsibilities Job Purpose To support patients in our local community to take control of their health and wellbeing by: Promoting prevention & lifestyle changes Engaging patients and connecting them with the wide range of groups and services Working with the wider health, social care and voluntary network Encouraging a holistic approach for patients with chronic diseases Building a relationship in the journey of patients towards mental health services Building a relationship in the journey of patients navigating through cancer pathways Bereavement support supporting patients family's and signposting them to an appropriate bereavement service where necessary Supporting the practices in attaining their referral targets Promoting and raising awareness of the social prescribing service within the practices and partner agencies KEY RESPONSIBILITIES To work with patients in a variety of settings, in their own homes or in GP surgeries, to signpost them to local services and organisations which the patient themselves feels would be of benefit to reach their goals. These services may include befriending, weight management, mental health support, smoking cessation, local social groups, leisure centres and volunteering. To work with partner organisations to support the development and delivery of an integrated care plan for the client so all their needs are met in a holistic way. To follow up with clients, update their records and support them on an ongoing basis. To make and maintain contact with local health and wellbeing service providers and build a network and knowledge of referral routes to and from service providers. To ensure information about providers and voluntary groups is shared locally across neighbouring networks To undertake regular training to extend and update knowledge of health and wellbeing issues. To offer some care coordination for those navigating their way through cancer pathways, offering cancer care advice and signposting wherever appropriate. Supporting patients with issues around Benefits, finances, housing, employment/volunteering, training, education, reducing social isolation and promoting independence, general wellbeing, mental health support, bereavement, weight management, smoking cessation long term conditions, or any other non-clinical issues. Engaging with patients in a person-centred way, understanding any issues or challenges they may be facing, advising of different options and choices available to them, linking them up to the appropriate support, by signposting and refereeing to local organisations to resolve any issues or generally improve their general wellbeing by reducing isolation and promoting independence. Working with patients until they are engaging with the right support, offering follow ups, and promoting our SPLW service, reassuring patients they can return for future support at any time, always empowering people so they have the tools and knowledge to access services for support in the future. The post holder will comply with the organisations policies and procedures: FURTHER AREAS OF RESPONSIBILITY Health and Safety/Risk Management The post-holder must comply at all times with the Network Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System. Information Governance As an employee you will have access to information that is sensitive to either an individual or to the organisation and you are reminded that in accordance with the requirements of Information Governance, NHS Code of Confidentiality, Data Protection Act 1998 and also the terms and conditions in your contract of employment, you have a duty to process this information judiciously and lawfully; failure to do so may result in disciplinary action. Performance Appraisal and Personal Development Planning The network is committed to providing a high quality service through the effective management and development of its employees. Each employee receives an Annual Performance Appraisal and a Personal Development Plan. Statutory and Mandatory Training All required Statutory and Mandatory training must be completed within the first three months of staff start date and refresher training must also be undertaken on a regular basis and in accordance with agreed policy. Safeguarding Children and Vulnerable Adults The network is committed to safeguarding children, young people and vulnerable adults within its care. As an employee you are accountable to ensure that you know how to respond when you are concerned for the safety of a child, young person or vulnerable adult. Infection Prevention and Control All employees are expected to follow consistently high standards in the prevention and control of infection, especially with reference to hand hygiene, adherence to dress/uniform code and for clinical staff and all procedures involving aseptic technique. Special Working Conditions The post-holder is required to travel independently between practice sites and to attend meetings at other locations as required. Job Description Agreement This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the network. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the network. Person Specification Experience Essential Experience working in health and wellbeing, public or voluntary sector or leisure and fitness environment Experience in a customer facing role Experience delivering lifestyle change / brief interventions Excellent people skills, interacting with all types of people and able to change communication style to fit the person Ability to work independently and as part of a team Comfortable working with people from public, private and voluntary organisations Highly organised, managing time, resources and competing priorities in a structured and efficient way Highly motivated and willing to go out of your way to help clients Creative problem solver and willing to search for hard to find information Good IT and administrative skills Good understanding of health issues and the wider determinants of health and wellbeing Knowledge of social prescribing Understanding of health and social wellbeing and community/local/national services Using own initiative Desirable Experience of working on SystmOne (clinical system) Experience working in a health trainer / advisor role Experience working in partnership with community organisations Experience promoting and / or marketing services to other organisations / the public Other Essential Willingness to travel within network of practices and to visit patients in their own homes Qualifications Essential Educated to A level/BTEC or equivalent experience in relevant field Desirable Health/Social Care Degree Person Specification Experience Essential Experience working in health and wellbeing, public or voluntary sector or leisure and fitness environment Experience in a customer facing role Experience delivering lifestyle change / brief interventions Excellent people skills, interacting with all types of people and able to change communication style to fit the person Ability to work independently and as part of a team Comfortable working with people from public, private and voluntary organisations Highly organised, managing time, resources and competing priorities in a structured and efficient way Highly motivated and willing to go out of your way to help clients Creative problem solver and willing to search for hard to find information Good IT and administrative skills Good understanding of health issues and the wider determinants of health and wellbeing Knowledge of social prescribing Understanding of health and social wellbeing and community/local/national services Using own initiative Desirable Experience of working on SystmOne (clinical system) Experience working in a health trainer / advisor role Experience working in partnership with community organisations Experience promoting and / or marketing services to other organisations / the public Other Essential Willingness to travel within network of practices and to visit patients in their own homes Qualifications Essential Educated to A level/BTEC or equivalent experience in relevant field Desirable Health/Social Care Degree Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name South Durham Health CIC Address Wheatley Hill Medical Centre Ashmore Terrace Wheatley Hill Durham DH6 3NP Employer's website https://www.southdurhamhealth.co.uk/ (Opens in a new tab)