Be part of the family...
We’re a family business through and through – family owned, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique (quirky even) and set in three stunning Scottish locations. Some are big, some are small but all offer good food & drink, great beds and a ton of things to do.
Peebles Hydro
We’re set right at the heart of the Scottish Borders and offer a great place to relax, unwind and magically shut off from the pressures of modern life. We’ve been welcoming guests for well over 100 years but today is home to 132 bedrooms, 3 places to eat, 6 function spaces, leisure club, spa and oodles of outdoor space.
About the role
From check-in to departure, you’ll deliver exceptional customer service for our guests. You'll inject the ‘wow’ factor into our welcome. For those moments when we haven’t got it just right, you’ll listen and most importantly act. Passionate about creating outstanding experiences, you’ll walk in our customers' shoes - putting them at the heart of everything you do.
What we need from you
* Listen – we don’t make assumptions; we listen to what our guests have to say – the good and the bad.
* Team focus – there are no egos here, just hard-working people who love creating memorable experiences for every guest.
* Ideas and openness – we’re up for doing things differently and will try (almost) everything once.
* Fun and easy to talk to – we’re looking for personality, not a corporate clone.
* Flexibility – there’s no problem you can’t fix.
What you'll get from us
* A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
* Grow with Us – We invest in our people. Whether you’re looking to develop new skills or take the next step in your career, we’ll support you every step of the way.
* Career Progression – With multiple hotels, departments, and roles, you’ll have plenty of opportunities to grow and explore new career paths.
* Leadership Development – Get access to our Be A Leader programme and develop the skills to take your career further.
* Exclusive Discounts – Enjoy discounted leisure membership, 30% off retail, 30% off food and drinks, plus great savings on hotel activities.
* Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
* Refer a friend initiative – earn a bonus up to £250-£500 for each successful team member or manager which you recommend to us.
* Guest mention incentive – earn an extra £5 for each guest review which positively mentions you.
* Live-in Accommodation – On-site housing is available, with bills included, making your move stress-free.
* Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
* Wellbeing Support – Access 24/7 confidential support via the Penninsula Employee Assistance Programme, covering mental health, financial advice, and more.
* Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Careers at the Crieff Hydro Family of Hotels
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Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
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