Create and maintain appropriate relationships within the business for the implementation of customer/client account plans to achieve strategic targets and maximize value for Mendip Rail through improved account performance. Business Manager- Mendip Rail Create and maintain appropriate relationships within the business for the implementation of customer/client account plans to achieve strategic targets and maximize value for Mendip Rail through improved account performance. Key Accountabilities Establish a clear framework for integrated customer relationship management and competitor analysis Create, develop and implement account plans for assigned customer accounts Develop and manage business-to-business relationships with suppliers and promote collaborative cost avoidance Manage interfaces as appropriate with business line commercial, supplier accounts, internal accounts, operational, technical and customer service teams. Collaborate as required to ensure (MRL) secure targeted projects. Facilitate effective integrated market management strategies for business line customer account and core sales in conjunction with business line commercial structures Ensure account ledgers are maintained at an acceptable level and close out queries in a timely manner Success in the role will be judged on timely and clear delivery of outputs: Year on year customer profit growth through increased share of customer accounts and enhanced margins Establishment of clear commercial plans with business lines Initiation and closure of revenue enhancing opportunities Improvement in customer satisfaction survey including declining rates of queries and customer service cost Job dimensions Up-to-date information on the following areas should be provided at objective setting sessions: Account plans – customer performance levels against target. New customer \ sector analysis for development. Major contracts development. Internal communications ie meetings with key personnel. Job Requirements Previous management-level experience in a commercial role Demonstrable success in accounts strategy/ management (preferably key contractors/specifiers/building materials) and creation of commercial business plans In-depth knowledge of quarry products Wide network of contacts within the industry Management / Leadership Skills Self-starter Ability to work independently as well as lead a team Excellent communication skills Open minded to new ideas Negotiation and influencing skills Analytical and problem-solving skills Ability to motivate and manage a team Education/Qualification Education/Qualification University degree or equivalent higher qualification not essential What’s on Offer: Salary £45,000 - £50,000 Depending On Experience Frome Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / MPQC / Youth Employment / CTP / School & University Outreach / Gradcracker / Wellbeing for Life Compensation Package: Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance Work Life Balance: 25 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption Social Values: paid Volunteering Day every year / Communities (LGBTQ, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces) Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover