Job summary We are recruiting for a Paediatric Diabetes Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. We are looking for an administrator to provide support to the paediatric epilepsy nurses and consultants and to families who use the service. You will provide efficient administrative and secretarial support in all aspects of the department's work as directed by the service coordinator. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. Main duties of the job To support the organisational development of the paediatric diabetes service, and support the team in delivering an excellent service to children and young people with diabetes and their families. As the administrator you will be taking phone calls, monitoring the email account, booking appointments, liaising with the nurses and consultants and keeping the databases up to date. About us At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda. We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know. We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen. Date posted 17 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 361-7050633 Job locations Lister Hospital Coreys Mill Lane Stevenage SG1 4AB Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Job description Job responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. Person Specification Qualifications/Training Essential Administrative experience GCSE grade C or above or equivalent Desirable demonstration of continuing learning Previous Experience Essential Managing appointments and diaries Handling telephone enquiries Administrative experience Desirable Recent NHS admin experience Patient administration experience Skills & Qualities Essential Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Excellent typing skills Ability to work well under pressure Confidentiality Sensitivity of approach Confidence, tact and diplomacy Initiative, flexibility and adaptability Awareness of limitations of experience and role Well presented application including relevant information for the job demonstrates being inclusive and diverse Knowledge Essential Computer literacy including, Microsoft Word, Excel and Email Desirable Organisation structures Lorenzo Other Requirements Essential Willingness to learn and progress Ability to work within a team environment Person Specification Qualifications/Training Essential Administrative experience GCSE grade C or above or equivalent Desirable demonstration of continuing learning Previous Experience Essential Managing appointments and diaries Handling telephone enquiries Administrative experience Desirable Recent NHS admin experience Patient administration experience Skills & Qualities Essential Excellent communication and presentation skills Excellent verbal/written and interpersonal skills Excellent typing skills Ability to work well under pressure Confidentiality Sensitivity of approach Confidence, tact and diplomacy Initiative, flexibility and adaptability Awareness of limitations of experience and role Well presented application including relevant information for the job demonstrates being inclusive and diverse Knowledge Essential Computer literacy including, Microsoft Word, Excel and Email Desirable Organisation structures Lorenzo Other Requirements Essential Willingness to learn and progress Ability to work within a team environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East and North Herts NHS Trust Address Lister Hospital Coreys Mill Lane Stevenage SG1 4AB Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)