Are you a friendly, thoughtful, and proactive individual who enjoys administrative work, ensuring the highest level of customer satisfaction while supporting your colleagues and managers? We have an exciting opportunity for a motivated individual to join our team at our Wakefield location.
Sandal is seeking an experienced Warranty Administrator to join our dynamic team. This key role is critical to Sandal, one of the largest privately owned BMW/MINI retailers in the area, as we strive to deliver a premium service for our customers. Reporting directly to the Service Manager, you will play a crucial role in supporting the daily operations of our Service department.
Are you the ideal candidate for this role?
We're seeking an organized, detail-oriented individual with a background in administration, particularly in vehicle service administration. Experience in a similar role would be advantageous, emphasizing your ability to manage administrative procedures thoroughly and efficiently.
The successful applicant will demonstrate commitment, accuracy, and methodical work habits. You'll be tasked with managing diverse responsibilities within strict deadlines while upholding the highest standards of confidentiality. In return, we offer an highly competitive salary and a supportive team environment committed to excellence.
Benefits with the role:
1. Generous holiday allowance of 24 days plus Bank Holidays (Increases with length of service)
2. Additional Birthday day off
3. Excellent training opportunities to enhance your skills and career growth
4. 5-day working week - Saturdays on a rota basis
5. Contributory pension scheme
6. Eligible for our Car benefit scheme
7. Free staff parking
This is an exciting opportunity to work with a busy and successful Aftersales department, ensuring that all administrative tasks are handled efficiently, accurately, and proactively.
Key Responsibilities:
8. Accurately invoicing repair orders to ensure prompt payment processing
9. Handling warranty and servicing invoicing
10. Performing various administrative duties associated with the service process
11. Ensuring full compliance with manufacturer’s warranty claims, processes and procedures
12. Ensuring technician write-up reports are accurate and complete
Desired Skills:
13. At least 2 years of experience in an administrative role or in a similar position within the automotive industry is preferred
14. Understanding of vehicle operations and experience with vehicle warranty claims is highly advantageous
15. Strong organizational skills with the ability to manage multiple tasks effectively
16. Excellent communication skills, with both colleagues and customers
17. Reliable, hardworking, and enthusiastic approach to work
18. Experience within this role is highly preferred as is experience of Keyloop Drive systems (Previously Kerridge) and other dealer management systems.
We appreciate your interest in joining our team and we will contact shortlisted candidates for further discussions.
Sandal are an equal opportunity employer committed to promoting diversity and inclusion within the workplace.