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Retail Customer Service (CSM) 17hrs, Royal Tunbridge Wells
Client: Coral
Location: Royal Tunbridge Wells, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 16bf9c54aeb6
Job Views: 55
Posted: 22.01.2025
Expiry Date: 08.03.2025
Job Description:
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career?
What you will do:
1. Deliver outstanding customer service.
2. Always urging safer gambling.
3. Take bets on a wide range of sports and events.
4. Process customer transactions including cash handling.
5. Help demonstrate our products & betting terminals to customers.
6. Handle customer complaints or concerns with empathy and problem-solving skills.
7. Work towards defined targets and goals.
8. Maintain high shop standards.
9. Open or close the shop as needed.
Who you are:
1. You must be 18 years of age or over to work in one of our betting shops.
2. Passion for delivering great customer service!
3. Do you enjoy building strong relationships and can you communicate effectively?
4. Self-motivated and proactive.
5. Are you happy to work alone or as part of a team?
6. Ability to deal with challenging situations in a calm and professional manner.
Working patterns:
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts, and shorter evening shifts, and will vary week to week. As a key holder, you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
What we offer:
1. Optional overtime subject to availability.
2. Pension Scheme and annual ShareSave.
3. Discounts with hundreds of retailers through Entain Deals.
4. Healthcare and wellbeing support.
5. Development opportunities.
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