Role: Senior Customer Service Adviser - 12 Month Fixed Term Contract
Location: Hungerford
Hours: 35 Hours Monday - Friday 9am -5pm and 2 out of 4 Saturdays 9am-12pm
Salary: £23,677
Newbury Building Society is a trusted partner for savings and mortgages, as well as a multi-award winning employer. If you are ready for a change and a new challenge, why not apply to join one of our branch teams as a Senior Customer Service Adviser?
Do you have experience in leading a team of individuals, providing excellent customer service, and working with a wide range of customers? Do you enjoy variety in your workload and want to expand on your leadership skills?
Here’s what you will be doing:
You will welcome, support, and advise customers on their savings accounts through a variety of methods. You will assist the branch manager in leading the team, ensuring a varied and interesting role where no day will be the same. While your focus will be on providing excellent customer service, you will also engage in cashiering, actioning admin tasks, and more.
Why work for us?
We want to help you develop – You will be provided with digital regulatory training and learning modules via our online platform. There will also be knowledge-boosting workshops throughout the year, all underpinned by support from your team and manager.
We want to look after and reward you – You will receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts, and wellbeing programmes, plus your birthday off.
We want to help others – In addition to providing financial services, we support our local communities, offering opportunities to volunteer, fundraise, and engage with community events. We provide all employees with two paid days of volunteering each year.
Essential skills and experience:
* Evidence of excellent written and verbal communication skills
* Proven experience of working with internal and/or external customers to ensure the highest quality service experience
* Team leader experience
Desirable skills and experience:
* Microsoft Office - Word, Excel, Outlook, and Office365
Interviews:
90-minute competency-based interview held in our Newbury Head Office during the week of 09 September 2024. Feedback will be provided regardless of outcome.
We reserve the right to close this vacancy at any point.
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