ERP Systems Support Analyst - Shirley, Solihull
Full Time, Permanent
The Role
An opportunity has opened for a ERP Systems Support Analyst to help support EH Smith’s Kerridge K8 ERP solution and other key Business Systems. EH Smith continues to run projects that consolidate and enhance the functionality of the ERP solution but are also looking into projects that will introduce new technologies to the business. As well as supporting day-to-day operation, the candidate will have the opportunity to help deliver these new initiatives or projects.
The Person
The ideal person will be able to demonstrate recent experience working with Kerridge Commercial Systems K8 (Babbage) ERP system or other similar ERP in a support/consultancy capacity. The candidate will need to have experience utilising report writing software, preferably K8’s Report Generator. They will also need to demonstrate a proven aptitude for learning software systems and knowledgeable about general ERP and relational database concepts. The candidate will also need to have a proven track record of working with system users to understand complex operational or technical issues, identify root causes and deliver resolutions.
Key Tasks
* To support the Business Systems Manager in the management, maintenance, and improvement of the Kerridge K8 (v8.13 Babbage) ERP Solution.
* To support and develop Business Systems such as E-Commerce, Power BI, Power Apps, EDI, and any other Business Applications implemented in the future.
* To increase efficiencies through report writing and workplace creation while maintaining and supporting the existing Reports Catalogue.
* To serve as a 2nd line support contact to investigate systems related incidents.
* To document and escalate incidents to Support Teams of external providers, manage those incidents through to resolution.
* To support and liaise with other departments, such as IT Helpdesk, to resolve issues satisfactorily and minimise downtime.
* To support ongoing projects through testing of new workflows, integrations, processes and performing other project work as required.
* To work with a variety of departments to consolidate the use of K8 functionality. To define, test and document configuration options available.
* Where required act as liaison between the business and Kerridge Consultancy services.
About Us
With 99 years' experience in the construction industry, we are proud to be one of the largest independent builders’ merchants in the UK. We pride ourselves on our excellent customer service, knowledgeable staff and comprehensive range of building products.
As a family run business, we put the customer first and continue to build on our core values ensuring that we offer our customers the best service possible – today, tomorrow and into the future.
Benefits
* A competitive basic salary
* Company pension scheme- Salary Sacrifice
* 23 days’ holiday + 8 Bank Holidays
* Life Assurance Scheme
* Health Cash Plan – Salary Sacrifice
* Employee Assistance Programme
Job Types: Full-time, Permanent
Benefits:
* Company pension
* Health & wellbeing programme
* Sick pay
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Solihull: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
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