Deadline for applications: Friday 4th January 2025 Job Summary Join our team as a Customer Service Professional, handling inbound calls and emails with enthusiasm and a focus on delivering excellent service. You'll address customer inquiries, resolve issues promptly, and collaborate with internal teams to ensure seamless solutions. Strong communication skills, and a positive attitude are essential for success in this role. Benefits: Holiday buying scheme 24 days holiday Public holidays Financial planning services Health & wellbeing programme Life insurance Profit sharing Performance bonus Sick pay Responsibilities: Answer and route calls promptly using the system, ensuring calls reach the correct recipient. Take accurate messages and forward them to ensure timely callbacks. Greet visitors warmly, complete the visitor log, and notify the relevant internal contact. Manage incoming post (excluding private/confidential items), sort, and distribute; forward DW Windsor mail to accounts. Dispatch outbound post using the correct format and the most efficient method (e.g., Royal Mail or alternative). Maintain cleanliness and organization in reception, guest, and post areas, ensuring displays are current and relevant. Process emails sent to the info address, distributing them according to guidelines from the Customer Service Manager. Handle copy quotation requests and small amendments, sending them to customers and relevant salespeople quickly. Manage customer concerns and technical inquiries through Jira, ensuring all required fields are filled and customers are updated regularly. Coordinate site visits for customers and external visitors, including room bookings, lunch orders, and agenda management in collaboration with Sales and Senior Management. Perform additional tasks as required by the Customer Service Manager or senior management. Qualifications/Skills Required: Administrative duties including e-mail and calendar management, managing helpdesks, scheduling appointments, answering phone calls and e-mails. Exceptional communication skills, and interpersonal skills (written, verbal and in person) Highly organised with ability to coordinate multiple priorities in a professional and timely manner. Nice to have experience working with Sales Force, Jira and Epicor. Join us as we strive to deliver exceptional service while fostering a supportive team culture