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Rexel UK is looking for a Sales Counter Manager within our Hull Branch. Working Monday to Friday, 08:00 - 17:00.
Are you a dynamic sales professional with a passion for building relationships and driving results? This role is for you! As a Sales Counter Manager, we will be looking for you to take ownership of the face-to-face customer interactions & contacts, organise fun and engaging Trade & Promotional Days, and ensure that our Merchandising is tidy, stocked, and promoted well.
Benefits working for Rexel:
* 33 days annual leave (including bank holidays) + Birthday Day off after 1 year of service
* Contributory pension scheme and life assurance
* Extensive Learning and Development opportunities from day one
* Your Wellbeing: Enhanced family leave benefits, Buy and Sell annual leave, 24/7 Free virtual GP service, and Mental Health First Aiders available to support you
* Staff discount on our webshop
What you will be responsible for:
* Deliver excellent customer service from the Sales Counter, building and maintaining successful partnerships with customers, colleagues, and suppliers, focusing on the achievement of long-term customer loyalty.
* Apply the basic principles of margin management to generate profitable sales.
* Ensure achievement of all relevant Key Performance Indicators, targets, and objectives.
* Effectively manage stock display in the trade counter, exposing the customer to a wide range of stock and impulse products, new stock ranges, and any value-added services as is practical within the Sales Counter.
* Maintain a clean and tidy environment that is always well presented, creating an environment to positively influence the Sales Counter performance.
* Employ a wide range of techniques and resources, including Company and market information and material effectively, to maximise profitable sales over the Sales Counter.
* Actively promote participation in local promotions and incentives to contribute to sales.
* Utilise IT systems such as M3, Vecta, and Microsoft Office to support the customer experience.
What we are looking for:
* Leadership Skills: Ability to lead, motivate, and develop a team to achieve sales targets and provide excellent customer service.
* Customer Service Orientation: Strong focus on understanding customer needs and delivering exceptional service to enhance customer satisfaction and loyalty.
* Sales Expertise: Proven track record in sales, with the ability to identify opportunities and drive revenue growth.
* Communication Skills: Excellent verbal and written communication skills for effective interaction with customers, team members, and suppliers.
* Problem-Solving Abilities: Strong analytical skills to address customer inquiries and resolve issues efficiently.
* Product Knowledge: In-depth understanding of the products and services offered, with the ability to provide expert advice and recommendations.
* Team Collaboration: Ability to work collaboratively with cross-functional teams to enhance overall service delivery and operational efficiency.
At Rexel, we welcome people from all backgrounds with diverse perspectives and experiences.
Our goal is to create a workplace where everyone feels respected and empowered to succeed, as we understand that our success and innovation are enhanced by an inclusive and diverse workforce.
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