Job summary An exciting opportunity has arisen for a Band 3 Health Care Support Worker to join our nurse-led team serving Cardigan community and its surrounding areas. At present, the service operates 24/7 with a range of shifts from days 07:30 to 20:00 and nights 19:30-20:30, including Bank Holidays. Hours of work may vary according to future demands. Ceredigion Same Day Urgent Care and Outreach Service provides care and treatment to patients presenting with a wide range of minor injury and illness. It is an exciting time to join our team which is situated in the integrated care centre in Cardigan which opened at the end of 2019. We are constantly exploring new way of working and seek a forward- thinking individual who can play a key part in taking this much-needed service forward. You will demonstrate a calm and confident approach to your work demonstrating excellent communication skills and the ability to manage and prioritise workloads effectively. Team working and the ability to be flexible is important to ensure that service provision can be delivered efficiently and effectively. Main duties of the job The successful applicant will be key in the smooth running of the department supporting the staff with health support worker and administration duties. Previous exposure to the healthcare environment is essential as the role incorporates a variety of healthcare duties including obtaining patient observations, performing ECGs, venepuncture, cannulation etc and supporting the trained staff with initial assessments and providing treatments of care under supervision. The role also involves a variety of administration duties including covering the reception desk, booking patients onto the various IT systems and supporting the general administration duties for the team. Part of the role is also working alongside the community outreach team, providing care and support for patients within their own homes during the day and night. The service is constantly developing, in line with changes in local and national healthcare provision and we are looking for a forward- thinking, competent, and caring person who has the ability to work well under pressure. The successful candidate will be committed to service improvements with an acceptance of change, and desire to work in a positive environment that embraces the challenges urgent care faces as the service moves forward. About us Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through: Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest. Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire. Two integrated care centres (Aberaeron and Cardigan, Ceredigion). Community facilities, including: 48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes. Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales. Date posted 03 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum (pro rata if part-time) Contract Permanent Working pattern Full-time, Part-time Reference number 100-ACS027-0325 Job locations Cardigan Integrated Care Centre Cardigan SA43 1JX Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Interviews will be held on 21/03/25 The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Get instant access to our financial wellbeing benefit Wagestream. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real-time, stream up to 50% of the money youve already earned, learn easy tips to manage your money better and save your wages straight from your salary. https://fb.watch/hzQjE8HzTN/ Job description Job responsibilities You will be able to find a full job description and person specification attached within the supporting documents. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Interviews will be held on 21/03/25 The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us. Get instant access to our financial wellbeing benefit Wagestream. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real-time, stream up to 50% of the money youve already earned, learn easy tips to manage your money better and save your wages straight from your salary. https://fb.watch/hzQjE8HzTN/ Person Specification Qualifications and Knowledge Essential NVQ Level 3 in Health and Social Care or working towards with equivalent level of experience. Good literacy and numerical skills Experience Essential Experience of working in a Health or Social care environment. Desirable Experience of speciality. Language skills Desirable Welsh Speaker (Level 1) Person Specification Qualifications and Knowledge Essential NVQ Level 3 in Health and Social Care or working towards with equivalent level of experience. Good literacy and numerical skills Experience Essential Experience of working in a Health or Social care environment. Desirable Experience of speciality. Language skills Desirable Welsh Speaker (Level 1) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Hywel Dda University Health Board Address Cardigan Integrated Care Centre Cardigan SA43 1JX Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)