Head of Operations Job Description
Walsh Employment is seeking a highly experienced and skilled Head of Operations to join our team. As a key member of our operations team, you will be responsible for delivering complex event operations, managing direct reports, and ensuring the smooth execution of events across the UK.
Key Responsibilities:
* Lead the operations team in delivering high-quality event operations, including traffic management, security, and stewarding.
* Develop and implement strategies to ensure company growth and services development, managing operations and retaining customers.
* Manage the welfare, safety, and morale of 1,100+ front-line workforce to ensure the company is the employer of choice within the industry.
* Work closely with the Staffing & Recruitment Manager and Training Department to ensure the correct number and quality of resources are available to meet future needs.
* Lead on all event day HR issues and work with HR lead to resolve and rectify.
* Manage the operations team's performance, evaluating and monitoring performance, ensuring they receive feedback on their performance via monthly 1-2-1's, areas of improvement are identified and receive continued coaching and mentoring.
Requirements:
* 5+ years of experience in an operational/events environment.
* 5+ years' experience in line management, with a proven track record of effective coaching and mentoring.
* Excellent interpersonal and communication skills.
* Willingness to work outside of role to support growth and success of the business, often at pace.
* Proficient in the use of MS applications, with attention to detail to produce documents of a high standard.
* Must live within a daily commutable distance of Coventry.
* Must hold UK Driving Licence, extensive UK travel essential.
* L4 Spectator Safety desirable.
* SIA DS license desirable.
What We Offer:
* Competitive salary.
* Excellent benefits package.
* Opportunities for career growth and development.
* A dynamic and supportive work environment.
How to Apply:
Please submit your application, including your CV and a cover letter, to Walsh Employment. We look forward to hearing from you.