Salary: 52,000 - 57,200 GBP per year Requirements:
* You currently hold SC/DV Clearance or are eligible to undertake it.
* Proficient in Microsoft operating systems and applications, including Windows 10 and 11, Microsoft Office 2016, 2019, and O365.
* Experience with end-user device installation, configuration, and troubleshooting of Windows desktops, laptops, and Android tablets.
* Knowledge of software license management and tracking.
* Familiarity with device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM/MECM).
* Experience with Microsoft Intune.
* Strong knowledge and experience in Service Management/Service Desk tools for capturing, managing, and resolving IT service tickets (incidents, requests, problems, etc.).
Responsibilities:
* Handle and manage incoming calls and online requests to the IT Service Desk, logging them within the Service Management tool (Halo).
* Provide IT support to users via the IT Service Desk to ensure that our business can effectively utilize IT services.
* Ensure that all IT incidents and service requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate.
* Coordinate effectively with other IT Support Analysts and offer support and guidance to other IT department team members.
Technologies:
* Android
* Support
* Microsoft Intune
* Security
* Windows
* Office 365
More:
This role is a 6-month initial contract requiring you to work 100% on-site near Salisbury, starting as soon as possible. You will be working in an SC Security Cleared environment, contributing to our team's capability to deliver high-quality IT support. If this opportunity resonates with you, we encourage you to apply with your CV for a chance to join our dynamic team.