The Company
Bridgman IBC Ltd is a leading UK manufacturer and supplier of fire rated doors, doorsets, extended performance doorsets, fire rated glazed screens and washroom systems. Product lines include quality extended performance doors & doorsets, laminate faced doorsets, fire rated and robust glazed screens, resilient security doorsets, or attractive cubicles. We are based at Longhill Industrial Estate in Hartlepool, with easy access from the A19.
Job Title: Sales Support Coordinator
Role Overview:
The Sales Support Coordinator is responsible for supporting the sales process by managing tender status updates, identifying client opportunities, coordinating meetings, and ensuring quotes are sent and followed up. This role plays a key part in maintaining customer relationships and driving business growth through effective communication and organisation.
Key Responsibilities:
1. Tender Management
* Research and track the status of customer tenders.
* Liaise with clients to understand project timelines and procurement processes.
* Maintain an up-to-date record of tender opportunities and outcomes.
2. Client Relationship Development
* Research and assess the scale of potential and existing clients to identify opportunities for growth.
* Schedule and coordinate meetings with prospective and existing clients on behalf of the sales team.
* Act as a first point of contact for customer inquiries.
3. Quotation Management
* Prepare and issue detailed quotes tailored to customer requirements.
* Monitor and follow up on submitted quotes to assess likelihood of success and gather feedback.
* Update internal systems to ensure accurate tracking of quote progress and outcomes.
4. Sales Administration
* Support the sales team by organising and maintaining customer records.
* Generate reports on tender statuses, client activity, and sales performance.
* Collaborate with internal teams to ensure accurate and timely delivery of customer information.
5. Customer Engagement
* Build and maintain strong relationships with clients to foster trust and repeat business.
* Respond promptly to client requests and ensure any issues are resolved efficiently.
Skills and Qualifications:
* Strong organisational and time-management skills.
* Excellent verbal and written communication abilities.
* Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook).
* Attention to detail and a proactive approach to problem-solving.
* Sales or customer service experience is preferred.
* Ability to work collaboratively in a fast-paced environment.
Performance Metrics:
* Number of tenders tracked and updated.
* Conversion rate of quotes to successful orders.
* Number of client meetings scheduled and attended.
* Client feedback and satisfaction levels.
Pay & benefits
36 ½ hours per week
Plus other benefits.
Applications close on the 7th February 2025