Time left to apply: End Date: October 7, 2024 (2 days left to apply)
Job Requisition ID: JR1104299
Job Description:
Brand Home Lead Guide
Full time, permanent
We have an outstanding opportunity to join our dedicated team at our Glenkinchie Visitors Centre as a Brand Home Lead Guide.
You will be responsible for:
1. Day-to-day management of the Brand Home, organising tours and allocating them to your team.
2. Providing support to the Management team with all operational activities relating to the experiential, bar and retail offerings.
3. Driving the performance of the Brand Home and ensuring extraordinary customer service and memorable visitor experiences.
4. Providing daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring working hours, and supporting training.
5. Supporting the Management team with retail strategy and visual merchandising management.
6. Planning and implementing special events throughout the year and building community engagement.
This role will require weekend and evening work, with opening and closing responsibilities.
To be successful in this role:
1. Passionate about customer service and driving excellence within your team.
2. Experience leading elite teams while ensuring excellent customer service standards.
3. Ability to build strong working relationships with customers and key partners.
4. Eager to lead projects and contribute to the performance of the Brand Home.
5. Experience working towards targets and leading the team to achieve them.
6. Flexible as the role requires both evening and weekend work.
7. Understanding of Microsoft Office or similar applications is a plus, but not crucial.
Working with Us:
Join us and you can also expect a highly competitive and flexible rewards and benefits package including:
* Contemporary work-life balance policies and wellbeing activities
* Contributory pension scheme
* Competitive annual bonus (dependent on performance)
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”.
About Us:
This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across our venues across Scotland.
Our Malt Brand Homes will take visitors on an immersive journey through the flavours of Scotland. We want our guests to embrace every minute with us and feel the same way we do about our heritage.
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