Provide technical support via the IT Service Desk to keep business users productive. Key responsibilities include handling incoming calls and online requests, resolving IT Incidents and Service Requests, and ensuring compliance with relevant policies and procedures. The ideal candidate will have experience with Service Management tools, hardware and software refresh initiatives, and device configuration management tools. A salary of up to £35,000 and a generous benefits package are offered, including access to industry-leading training and certifications. Requirements include eligibility for SC clearance, experience with Windows 11 and the Halo Service Management tool, and ITIL Foundation certification. The role is based in the head office north of Salisbury and offers a hybrid working arrangement with 2 days a week on site.