Fines Officer
Hours: Monday - Friday 37 hours a week
Location: Ailsa House, Gildersome, Morley (LS27 7LE)
Full time in the office
Long-term temporary contract: Chance of extension subject to business requirements
Pay: £11.59 per hour rising to £11.88 per hour.
Role Overview:
We are currently recruiting for a full time Fines Officer to join the Collection and Enforcement team in Gildersome, Morley. You will be joining a great, close-knit team working with 12 different police forces, covering the whole north of the country. This is a very interesting role, carrying out effective and efficient administration duties within the Enforcement Department.
Responsibilities will include:
Able to deal with calls from a diverse range of users, we deal with large volumes of calls and the candidate should be able to handle calls effectively and remain calm.
Duties:
o To deal effectively with public and internal enquires over the telephone - we handle a large number of calls daily.
o Operating all basic office equipment e.g., photocopier etc
o Handle incoming and outgoing mail
o Use a range of computer software and hardware including word, excel and outlook
o Transfer of documents to other courts
o Initiate enforcement action
o Setting payment rates for unpaid fines
o Check intelligence systems
Good communication skills, both oral and written
Customer service experience
Able to work as part of a team and use own initiative
Time management
Positive...