Job Title: Housing Support Assistant
Contract Type: Permanent
Salary: £24,627 per annum
Working Hours: Full Time – 37.5 Hours per week
Working Pattern: Rota including early shifts (7.15am-3.15pm), late shifts (1.30pm-9.30pm) plus alternate weekends and some bank holidays
Location: Old Tea Warehouse, High Wycombe
The difference you will make as a Housing Support Assistant
This role is based at Old Tea Warehouse in High Wycombe.
Old Tea Warehouse is a medium-high risk supported accommodation service for vulnerable customers aged 18-55. This is a fast-paced, dynamic environment where customers have experienced homelessness and may have complex needs such as substance misuse, mental health, history of offending, etc.
You will be key in the day-to-day running. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.
Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises.
You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.
About you
We are looking for someone with:
* Experience of working with people in a customer facing environment
* An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
Role Profile
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by:
* Assisting in the planning and delivery of a range of personalised support and move-on plans
* Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
* Inspiring and motivating customers to meet agreed outcomes and develop life skills
* Assisting customers with day-to-day support and tenancy-related matters
* Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
* Signposting customers to appropriate external support services, such as food banks and other community resources
* Supporting customers to be ‘tenancy ready’, enabling successful move on
* Supporting customers to be financially independent through budgeting plans and maximising income
* Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
* Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure
* Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
* Assisting in the promotion of customer involvement and consultation
* Assisting with the delivery of a range of group work sessions
Deliver a support service:
* Support the delivery of the referral process for new customers
* Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
* Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
* Clean and prepare customer rooms as appropriate
* Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
* Ensure customer safety by following local safeguarding procedures, recognizing and acting on any risks and escalating appropriately
* Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
* Carry out day-to-day administration and operational duties
* Maintaining and updating financial administration systems including rent accounts, invoices, petty cash and banking
* Assist in collating and submitting information returns on funding, health & safety and performance
* Act as point of contact on the phone, reception and deal with a range of enquiries
Other Information
* You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
* Use the Lone Worker system as and when necessary
* Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
* Deliver your role in line with Riverside company values – “Our Riverside Way”
* Participate in team meetings, attend regular supervisions and reflecting practice sessions.
* Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
* From time to time, you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
Person Specification
Essential
* Experience of working with vulnerable client groups
* Experience of delivering structured support in either housing or social care
* To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required
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