JOB OVERVIEW
We have a fantastic new job opportunity for an IT Support Engineer / First Line and Second Line Help Desk Analystwith excellent customer service, communication, software and hardware technical troubleshooting skills.
Working as an IT Support Engineer / First Line and Second Line Help Desk Analyst you will have experience in dealing with customers and have the ability to manage a wide range of technical problems in a logical manner, in what can be a challenging and demanding environment. Training will be provided where necessary.
As an IT Support Engineer / First Line and Second Line Help Desk Analyst you will join a busy service desk with a company that is a respected, established and growing, that develops, sells, and supports its own Social Housing Software along with a number of other complimentary third party applications throughout the entire UK. Having been in business for more than 35 years, the organisation is committed to providing a first class service to customers through employee development and progression.
Through their Enhanced Support Service, the organisation also offers a complete outsourced IT solution covering all aspects of system support and administration. This provides staff with a fantastic opportunity to gain knowledge in all aspects of IT and offers a great deal of variety in a support role.
As a successful candidate you will gain experience in areas such as:
1. Supporting a highly successful Integrated Housing Management Software
2. Routers, Firewalls and Virtual Private Networks
3. Windows and Linux Server Administration
4. Virtualisation and Cloud Technologies
CANDIDATE REQUIREMENTS
As an IT Support Engineer / First Line and Second Line Help Desk Analyst you will have the following skills, attributes and technical experience:
Essential
5. Dynamic and energetic personality
6. High level of computer literacy
7. Excellent communication skills
8. Ability to work under pressure
Desirable
9. MS-Windows Operating Systems
10. Linux Operating Systems
11. Understanding of networking and TCP/IP
12. Exchange or other email systems
13. Exposure to Financial/Accounting Systems