Job Description
Bringing that feel-good energy.
We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.
As an Energy Specialist, you’ll be part of our customer operations and have the most important job – wowing our customers. You’ll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer’s journey.
Here at E.ON Next we care about each other and our business, so sitting comfortably isn’t our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success.
Here’s a taste of what you’ll be doing:
* Provide exceptional customer service over the phone and via email
* Support customers with everything from billing to meter exchanges
* Handle a variety of challenges with empathy
* Thrive in a fast-paced environment, supported by state-of-the-art technology
Are we the perfect match?
Here’s what we need from you:
* Passionate about delivering an exceptional customer experience
* Resilient and excited to tackle complex problems
* Great communicator with strong English skills (written and verbal)
* A team player who thrives in a fast-paced environment
* Confident in making decisions and embracing change
It would be great if you had:
* Previous customer service experience
* A proactive mindset and a passion for making a difference
Here's what else you need to know:
* Role may close earlier due to high applications.
* Competitive salary: £24,195 - £26,010 per annum
* Hybrid working approach: split your week between home and our hub
* Generous holidays: 26 days holiday plus bank holidays
* Regular socials: our time together as a family to wind down
* Work-life balance: we work Monday-Friday, 9AM-5PM
* Amazing benefits: access a wide range of flexible benefits
* Pension scheme: enjoy a generous pension contribution
* Contract: full-time
* DBS check: for successful candidates, a basic DBS check will be required
* Right to Work: this role is not sponsorable under the UKVI points-based system
Please note: If you are invited to a discovery day, this will be held at our Leicester hub. If you are successful in your application, our initial 8 week training will also be held at our Leicester hub. You will therefore be expected to commute 3 times a week during this period. The start date for this role is 6th January 2025.
A place to be you
We’re committed to equal opportunities and actively promote a diverse and inclusive working environment.
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