Account Manager Leicester Bellrock Group are currently looking for an experienced Account Manager. Reporting to the Operations Director, ensuring that all contractual obligations are met, including meeting the contract deliverables and providing effective budgetary reporting. The role will involve supporting the client in meeting their compliance targets and supporting them on their Health, Safety, Environmental and Sustainability performance by driving excellence and championing continuous improvement through supply chain partners. Building strong client relationships, always ensuring effective communication and client satisfaction whilst identifying opportunities for improvements and innovations. Key responsibilities: Develop a Strategic Account Plan and ensure that the contractual obligations are successfully delivered. Ensure that the Strategic Account Management Plan is clearly communicated and understood throughout the Contract and to others as appropriate. Manage the overall Contract performance (outputs) by conducting regular client reviews to inform performance and shape the Strategic Account Plan. Build strong client relationships based on trust to enable a true partnership. Build strong internal and external stakeholder relationships to support the successful delivery of the Contract. Build effective supply chain relationships to enable the Contract deliverables. Identify any supply chain performance issues and support the client in addressing and rectifying them. Lead by example, manage, support, and develop direct reports. Be responsible for the team s overall performance and to ensure objectives are achieved. Provide budgetary reporting to the client in terms of their spend for planned, reactive, quoted and remedial works and ensure accrual figures are provided highlighting any issues or opportunities that may arise. Identify and action potential cost saving opportunities and provide supplementary reporting. Monitor and drive timely closure of all PPM, reactive, quoted and remedial works. Provide weekly/monthly/quarterly and annual reporting on performance against KPI s and client specific data as required ensuring that delivery of planned, reactive, quoted and remedial works meet or beat the KPIs. Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice. Work with the client to determine any additional services that Bellrock Group may be able to offer to support their business. Identify opportunities for improvement / innovations to enhance the service. Support the bidding process as required. Promote a positive Health and Safety culture ensuring any issues and areas of concern are addressed or escalated as necessary. Embrace learning and personal development opportunities. Promote the Bellrock culture within the business. Skills & Experience: MA, PC or Total FM contract management Client relationship management Stakeholder and people management Worked in a customer facing environment Budgetary management / reporting Development and realisation of cost saving initiatives Management of/communication with the Supply Chain Data management, analysis and reporting Adherence to processes and procedures Commercial contract awareness and understanding Basic technical understanding Responsibility for relevant Health, Safety, Environmental and Sustainability requirements Facilities Management qualification or equivalent experience IT literate, particularly Excel including data manipulation Desirable: Educated to degree level IWFM Level 4 Qualified or working towards Level 4 Worked in a repair and maintenance environment Worked with suppliers/ Procurement and managed Supply Chain leverage Previous experience in managing a team Working arrangements We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Leicester office (two days a week with the team and the rest of the week can be worked from home. or Monday to Friday 8:30 am top 5:00 pm with an hour for lunch break) What can we offer you? Upon joining Bellrock, you can expect a comprehensive benefits package including: 25 days annual leave plus bank holidays 1 additional day as a thank you (enjoy it, it s on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials Healthcare Cashplan MotorSave Scheme Refer a friend Liftshare Virtual GP Why Bellrock? Our people are our passion, so we re all about helping them to achieve their ambitions. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you re ready to start your career journey with Bellrock we re ready to welcome you. It s a great place to be. We would like to attract talent from all corners of the world for this role. Or commitment is to an equitable recruitment process so feel free to apply in any way that suits you. We are looking for the right person, not necessarily just the right person for this role Apply today.