2nd Line IT Support Engineer - Stanmore When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. 2nd Line IT Support Engineer Based in Stanmore/Berkshire - onsite Salary circa £30,000 - £35,000 per annum dependent upon experience. Asasuccessful 2nd LineIT Support Engineer, you will have strong communication skills and a desire to provide outstanding service toNorwoods client base. If you want you to join our dynamic team as a 2nd Line IT Support Engineer, please apply ABOUTTHEROLE Theroleofthe 2nd LineIT Support Engineer willinvolveworkingaspartofateamproviding 1st and 2nd lineremoteandon-site supporttotheservicesacrossLondon and a site in Berkshire.Theidealcandidateforthe 2nd LineITSupportEngineerrolewillhaveatleast3-6yearsofexperienceinWindowsServerandDesktopfocusedITsupport. The position will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network You will have strong expertise and the ability to provide rapid solutions and workingflexiblyinresolvingandfurtherinvestigatingpossibleescalations. MAINDUTIESANDRESPONSIBILITIES Managingandmaintainingcomputerhardwareandsoftwareissuesfromloggingtoresolution,toensurehighlevelsofavailabilityofthesupportedbusiness applications. Liaisinginternallyandexternallywithtechnicalsupportcompaniesandsuppliersandworkingalongsidethe IT Manager and Application Support team, the role of 2nd Line IT Support Engineerwillinvolvethe followingtasks: UsingtheHelpdeskticketloggingsystemtofacilitateDesktop/RemoteSupport. LiaisingwithSupportCompanies to get issues fixed. Configuring, installingandsupportinganyclienthardwareandsoftware. Configuring, installing andsupportingmobiledevicesandinternalphonesystems. Assisting with new user desk setups, desk moves and associated cabling. Processing new andleaversaccounts. MaintainingAssetregisterofallITequipment. Managing,assessing,andreportingonprojectactivitiestomeetdeadlines. Focusonsolvingcustomersproblems,strivingtounderstand their needs. BeawareofthekeyITandcyberrisks,proactivelyoperatingtominimisetheseriskswithintheremitoftherole,actingquicklytonotifyofanypotentialor identifiedITrisksthroughtheappropriate incidentsandescalationsprocess Maintaining end-user computing solutions including physicaldesktops,mobiledevices(laptops,tablets,smartphones),printers,andend-devicesecurityincludingremote accesstechnologies. To be a car driver and have access to a car during office hours and willing to drive between locations. ESSENTIALTECHNICALSKILLS WindowsServer2016/2019 Windows10/11desktopsystems MicrosoftAzure Office365andtheMSOfficeSuite MicrosoftExchange,Teams,OneDrive,SharePoint ActiveDirectory GroupPolicy,DNS,DHCP DesktopDeploymentServices Networking(Switching/VLANs/Routing/FirewallsCiscoandHPpreferable) EmailandWebFilteringSystems ManagedAntivirus EnterpriseWirelessadministration PrinterManagement Why Norwood? The opportunity to work for a leading UK charity Competitive salary & benefits package Generous annual leave entitlement Hybrid work arrangement 1pm finish on a Friday Unlimited access to staff referral scheme If you're ready to embark on a rewarding journey where every day brings new challenges and opportunities to make a difference, apply now to become our newest 2nd Line Support Engineer Please press apply and our Recruitment Team will be in touch. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. No agencies please.