Job summary We are a large, friendly Practice with a team of over 50 staff and a patient list of approximately14,500. We have a multi-disciplinary clinical team which consists of GP's, Advanced Practitioners and nursing team along with paramedics and pharmacists. This team is supported by a full administrative team comprising secretaries, administrators and care co-ordinators. We are looking for two part-time Care Co-ordinators to work within our care navigation team at our two sites in Farnworth. Vacancy 1 Monday 2.00 pm - 8.00pm,Tuesday 8.00am - 12.00pm and Saturday 8.30 am - 5.00 pm. Vacancy 2 Monday 2.00 pm - 8.00pm,Wednesday 8.00 am - 12.00 pm,Thursday 8.00 am - 12.00pm andFriday 8.00am - 12.00pm. Main duties of the job Main duties of the job Ensure an effective and efficient care navigation service is provided to patients and any other visitors to the Practice. Deal with general enquiries, make appointments and book patients in. Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Ensure that all new patients are aware of Practice arrangements and requirements and registration procedures are completed accurately. Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly. Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages. Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation. Process prescriptions in accordance with Practice policy. Ensure electronic records are up to date and accurate. Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing. Opening and locking up the premises when required, de-activating/activating the alarm and preparing the premises to receive patients and ensure the building is totally secure. Carry out duties across all sites as determined by the Management team. About us Our Practice serves around 14,700 patients, split over 2 sites within close proximity of each other and easily accessible from local motorway and public transport links. We are rated Good in all areas of CQC and we are proud of our team and our achievements. Our friendly team will welcome and embrace new team members in our well organised and relaxed environment. Date posted 05 February 2025 Pay scheme Agenda for change Band Band 3 Salary £12.44 an hour Contract Permanent Working pattern Part-time Reference number A2809-25-0000 Job locations Stonehill Medical Centre Piggott Street Farnworth Bolton BL4 9QZ Highfield Surgery 235 Highfield Road Farnworth Bolton BL4 0NX Job description Job responsibilities The following are the core responsibilities for this role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with general enquiries, make appointments and book patients in as arrived. Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Ensure that all new patients are aware of Practice arrangements and requirements and registration procedures are completed accurately. Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly. Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages. Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation. Process prescriptions in accordance with Practice policy. Ensure electronic records are up to date and accurate. Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing. Opening and locking up the premises when required, de-activating/activating the alarm and preparing the premises to receive patients and ensure the building is totally secure. Carry out duties across all sites as determined by the Management team. Any other reasonable task allocated by a member of the Management team. Job description Job responsibilities The following are the core responsibilities for this role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with general enquiries, make appointments and book patients in as arrived. Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Ensure that all new patients are aware of Practice arrangements and requirements and registration procedures are completed accurately. Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly. Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages. Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation. Process prescriptions in accordance with Practice policy. Ensure electronic records are up to date and accurate. Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing. Opening and locking up the premises when required, de-activating/activating the alarm and preparing the premises to receive patients and ensure the building is totally secure. Carry out duties across all sites as determined by the Management team. Any other reasonable task allocated by a member of the Management team. Person Specification Qualifications Essential GCSE English and Maths (C/4 or above) Educated to A-level / equivalent or higher, with relevant experience Experience of working with the general public Experience of administrative duties Excellent communication skills (written and oral) Clear, polite and courteous telephone manner Strong IT skills (generic) Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Personal Qualities Polite and confident Flexible and co-operative Motivated Initiative and judgement (knowing when to ask for help) Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Positive attitude/contribution Other requirements Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintain confidentiality at all times Desirable Experience of working in a health care setting Customer service skills or training Person Specification Qualifications Essential GCSE English and Maths (C/4 or above) Educated to A-level / equivalent or higher, with relevant experience Experience of working with the general public Experience of administrative duties Excellent communication skills (written and oral) Clear, polite and courteous telephone manner Strong IT skills (generic) Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Personal Qualities Polite and confident Flexible and co-operative Motivated Initiative and judgement (knowing when to ask for help) Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Positive attitude/contribution Other requirements Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Maintain confidentiality at all times Desirable Experience of working in a health care setting Customer service skills or training Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Stonehill Medical Centre Address Stonehill Medical Centre Piggott Street Farnworth Bolton BL4 9QZ Employer's website https://www.stonehillmedicalcentre.nhs.uk (Opens in a new tab)