Due to retirement, Victoria Road Surgery located in Oulton Broad, are looking to appoint a permanent, experienced GP practice manager to lead our organisation. This position is offered on a full-time basis, although 30 hours could be considered for the right individual. Hours for this position will ideally be 8am to 5pm, Monday to Friday but this can be discussed at interview as there is some flexibility offered. The role of the practice manager is to oversee the delivery of patient care, operational and strategic management of the practice. This includes responsibility for project management, human resources, finance, service delivery and performance management. The main responsibilities of the role include: Day-to-day running of the surgery including managing and considering access to patient services, workforce planning, staff management and recruitment. Leading the primary care services, to ensure that the practice meets legislation, regulatory and contractual standards whilst remaining financially viable. Providing solid leadership, based on a sound understanding of the business. Driving innovation and modernisation. Managing all income, expenditure and accounts using IRIS, as well as preparing financial reports for the partners. Meeting the reporting requirements of the partnership and complying with local and national KPIs and contracts. Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and local commissioners. Attending local meetings, to represent the surgery, and reporting to partners. Co-ordinating and leading the operational delivery of the services in the practice, engaging with staff, patients and external bodies. Developing effective partnership, with other organisations, to benefit the practice. Taking responsibility for security, repairs, insurance and maintenance of the premises, services and equipment. Handling patient enquiries and suggestions, including oversight of the practice-based complaints procedure in conjunction with the relevant partner. Being involved in managing the computer system, including organising any maintenance and developments to the system. Preparing practice business plans and annual reports, as directed by the partners. Please see job description attached for further details. Interviews will be held in the following 2 weeks from the closing date of 17th November. Victoria Road Surgery reserve the right to close the advertisement early subject to receiving suitable response from applicants. Prompt application is encouraged for interested parties. For more information or to confidentially discuss the role please contact Doug Riley on 01502 509756 or [email protected]. About the Candidate If you are an experienced practice manager looking for a new challenge, then we would love to hear from you. All applicants should have the following skills and qualifications: A relevant qualification in business management, or equivalent qualification or experience. Experience of working in/managing large teams. Experience in developing and implementing projects, workforce planning and forecasting. Detailed and up-to-date knowledge of employment legislation, as well as experience in managing a diverse workforce. Strong skills and experience in HR, premises management, IT and complaint handling. Experience of leadership and personnel management, ideally within a healthcare setting. Further information is provided in the attached additional information. Experience in financial management. Ability to deliver a vision, with a willingness and the drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes. Self-motivated, with a forward-thinking, solution-focused approach. Ability to develop, implement and embed policies, procedures and guidelines. Experience of working in an ever-evolving environment, with an ability to cope with regular change. Excellent organisational, management and planning skills, IT skills and communication skills. Ability to implement and manage change effectively. Ability to identify training and development needs in self and other as well as experience of appraising staff. Flexible to work outside of core office hours. AMSPAR, leadership or management qualification is desirable. About Us Victoria Road Surgery is located in Oulton Broad ,South Lowestoft. Lowestoft is the most easterly point in England with excellent beaches and local amenities. We operate from a single site and provide care to just under 11,000 patients. We have high annual QOF scores. We are a dynamic and supportive partnership, proud of our clinical care and patient services, at the heart of our local community. We are a member of the Lowestoft Primary Care Network and within our locality share pharmacists, pharmacy technicians, physiotherapists, mental health workers, health and wellbeing coaches, care co-ordinators and social prescribers who all make a valuable contribution to providing excellent care to our patients. We are: A friendly hard working team A long established training practice Part of Lowestoft PCN (with 6 other practices) Rated 'Good' at last CQC inspection SystmOne users We can offer: Competitive pay. NHS pension scheme. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.