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This range is provided by The Graduate Project. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About the Job
Areas | Customer Service, Technical Support, Online Store Management
Based | Hybrid (3 days in the office, 2 days from home)
Our client is looking for a dedicated Customer Support Advisor to join their dynamic customer service team. The Customer Support Advisor will be the first point of contact for customers, offering assistance across various channels including phone, email, live chat, and social media platforms. The ideal candidate is passionate about delivering outstanding customer service and enjoys problem solving in a fast-paced environment.
Responsibilities
* Handle customer inquiries via multiple communication platforms.
* Manage online store customer service.
* Provide technical support across a wide range of products.
* Monitor and maintain service quality standards.
* Assist with any ad-hoc tasks as required.
Minimum Requirements
* Minimum 2 years of experience in customer service (office or call centre).
* Strong communication and active listening skills.
* Proven ability to handle complaints professionally and maintain calm under pressure.
* Ability to multitask and maintain high attention to detail.
* A team player with a desire to help others.
Benefits
* 25 days annual leave plus bank holidays.
* Competitive salary and pension contributions.
* Private healthcare from day one.
This role combines office-based work (3 days in the office) with remote working (2 days from home).
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and Administrative
Industries
Computers and Electronics Manufacturing
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