We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, accepting of all, and free from discrimination and bias.
The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents. From council tax to business rates to invoices for stalls at the Godiva Festival, the team performs a range of roles to ensure we provide excellent services to residents and internal council departments, and that we maximize the collection of public funds. The revenue we collect ensures the council can provide services such as bin collections, maintaining parks and green spaces, and supporting looked-after children.
Our team interacts with every one of Coventry’s 140,000 residential properties and 9,000 commercial properties. Every resident and customer has a unique set of circumstances. Our team challenges those who can pay and don’t pay—applying legal remedies to recover owed funds. We also listen to and support those unable to pay, helping vulnerable residents find solutions to debt.
Our Values
In line with our One Coventry Values, we aim for our communities to be represented across our workforce. We are committed to being a truly inclusive organization that encourages diversity of thought and background. We particularly welcome applicants from minority ethnic, LGBT+, disabled, and neurodiverse communities to help us serve our residents with equity and respect at the core of our work.
* Open and fair: We are fair, open, and transparent.
* Nurture and develop: We help and encourage everyone to be their best.
* Engage and empower: We listen and work together as one.
* Create and innovate: We embrace new ways of working to improve continually.
* Own and be accountable: We deliver the best services for our residents.
* Value and respect: We prioritize diversity and inclusion in all we do.
What is the job role?
In this role, you will interact with customers, stakeholders, and external organizations to help recover over £200 million of Council revenue. The team operates in a fast-paced environment with tight deadlines and targets. You will be responsible for recovering a wide range of invoices related to services provided by the City Council, helping to meet collection targets and maximize resources to fund vital services. You will implement robust debt recovery practices while being sensitive to vulnerable residents’ needs. The role is based at our offices in Friargate, with current remote working arrangements. The position is exempted under the Rehabilitation of Offenders Act 1974, contingent upon a satisfactory DBS check.
Who are we looking for?
We seek someone passionate about customer care, capable of prioritizing and organizing their workload, working under pressure, and managing conflicting priorities with minimal supervision. You should possess excellent customer service, communication, and negotiation skills, both face-to-face and over the phone. Experience in dealing with debt is desirable. You must be target-driven, confident in handling a range of customer situations, and able to make appropriate recovery decisions based on circumstances. Support and assistance are available for completing applications—please see our accessibility page for details. We offer a Guaranteed Interview Scheme for eligible groups, including veterans, those in care or previously in care, and individuals with disabilities or health conditions.
Interview dates are scheduled for 21-22 May 2025 at Friargate. Coventry is a vibrant, diverse city committed to social change and excellence, with around 5100 staff from diverse backgrounds dedicated to serving our communities. We offer a comprehensive rewards and benefits package. For more information, visit our vacancies page.
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