Job summary An opportunity has arisen to recruit a highly motivated and experienced individual to a Team Administrator position working 37.5 hours per week supporting the Getting Help Teams covering Teesside. The team is currently based at Evergreen, Acklam Road Hospital though this may change in the future. This post is fixed-term for 1 year to provide admin support to a developing team during a period of ongoing service transformation work. As part of the community team, the successful applicant will provide a comprehensive administrative and secretarial support to members of the team to ensure that they have everything they need to provide the best possible care to the children, young people and families who use our service. Main duties of the job The post holder will be the first point of contact for service users, family and carers, responding to a range of enquiries or concerns over the telephone. In addition, the post-holder will be dealing with enquiries to the community team from other agencies and professionals, taking action where necessary and ensuring messages are communicated accurately to relevant personnel and in an appropriate and timely manner. Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential. You will be required to support and maintain standard systems and processes set out by the Trust. The successful candidate will need to have excellent IT and organisational skills and have a good knowledge and understanding of information systems. We are looking for someone who feels comfortable multi-tasking in a busy environment and that can prioritise their workload and work to deadlines, whilst dealing sensitively with issues and maintaining confidential information. About us We are the Mental Health & Learning Disability NHS Trust for Durham Tees Valley From education and prevention, to crisis and specialist care our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for. We nurture the recovery journey of anyone in need of our help. In Our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health. We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it. Date posted 22 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Fixed term Duration 1 years Working pattern Full-time Reference number 346-TSC-091-24 Job locations Acklam Road Hospital Middlesbrough TS5 4EE Job description Job responsibilities Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role. Applicants must ensure that prior to applying they have agreement from their current line manager that they can be released on a secondment basis. In the event that permanent funding is secured for this post the successful applicant will be confirmed in post on a permanent basis. Additional contact details: Andrew Snelling- Team Manager a.snellingnhs.net - 01642 529615 Job description Job responsibilities Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role. Applicants must ensure that prior to applying they have agreement from their current line manager that they can be released on a secondment basis. In the event that permanent funding is secured for this post the successful applicant will be confirmed in post on a permanent basis. Additional contact details: Andrew Snelling- Team Manager a.snellingnhs.net - 01642 529615 Person Specification Qualifications Essential Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role Desirable Level 3 Qualification in Leadership and Management. RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment. Experience Essential Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information) Customer Service experience (face to face, answering calls, correspondence). Experience of organising completing demands and workloads Experience of setting up and maintenance of administrative systems and processes Experience of working autonomously and proactively Desirable Experience of supporting/supervising staff Experience of handling monies and working within financial guidelines Knowledge Essential Comprehensive knowledge of Microsoft Office applications Understanding of data protection and the need for confidentiality and how to maintain this. Knowledge of office systems and processes Desirable Knowledge of NHS systems Person Specification Qualifications Essential Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role Desirable Level 3 Qualification in Leadership and Management. RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment. Experience Essential Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information) Customer Service experience (face to face, answering calls, correspondence). Experience of organising completing demands and workloads Experience of setting up and maintenance of administrative systems and processes Experience of working autonomously and proactively Desirable Experience of supporting/supervising staff Experience of handling monies and working within financial guidelines Knowledge Essential Comprehensive knowledge of Microsoft Office applications Understanding of data protection and the need for confidentiality and how to maintain this. Knowledge of office systems and processes Desirable Knowledge of NHS systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Tees Esk and Wear Valleys NHS Foundation Trust Address Acklam Road Hospital Middlesbrough TS5 4EE Employer's website https://www.tewv.nhs.uk/ (Opens in a new tab)