Job summary An exciting opportunity has arisen for a Patient Pathway Coordinator/Medical Secretary in the Prosthetic Rehabilitation Unit. You will have the unique opportunity to support and gain experience within the Specialist Service. The post holder will provide a pivotal administrative service to consultants and their clinical teams. They will work flexibly with the other team members within the Clinical Support Unit and provide a professional, efficient administrative service to patients. The main function of the role will be to coordinate and schedule the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process. This post is 1.0 WTE to cover between Monday to Friday and the working hours are 8am-4pm. Main duties of the job We are looking for an independent, enthusiastic and well organised person to join our busy team. The role of the Patient Pathway Coordinator is to work closely with clinicians and Service Managers to ensure that the care pathway of all patients is effectively managed. The ideal candidate will have excellent interpersonal and organising skills, attention to detail, IT skills and ability to communicate across all levels. The successful candidate will be providing support to the clinical teams and ensuring continuation of service at all times. About us RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk/ Date posted 29 January 2025 Pay scheme Agenda for change Band Band 4 Salary £31,081 to £33,665 a year Per annum inclusive of HCAs Contract Permanent Working pattern Full-time Reference number 392-RNOH-1152 Job locations Stanmore Hospital Brockley Hill Stanmore HA7 4LP Job description Job responsibilities This role will primarily be focused on supporting the Clinical Team within Prosthetic Rehabilitation Unit. Duties will include: typing of correspondence, chasing results, cashing up clinics, managing inbox, fully utilising clinics, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good typing skills/audio essential and medical terminology an advantage. Please see attached job description for more information about this role. Job description Job responsibilities This role will primarily be focused on supporting the Clinical Team within Prosthetic Rehabilitation Unit. Duties will include: typing of correspondence, chasing results, cashing up clinics, managing inbox, fully utilising clinics, recording and validating activity on PAS systems, and liaising with internal stakeholders. Good typing skills/audio essential and medical terminology an advantage. Please see attached job description for more information about this role. Person Specification Qualifications Essential Educated to G.C.S.E level with grades A-C in mathematics, English and ICT or equivalent Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience Desirable Medical terminology Interest in continuing professional development Experience Essential Minimum 6 months customer care work experience or previous clerical experience Honesty, flexibility, reliability and adaptability Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines. To be able to contribute to team working and to develop good working relationships Knowledge of administrative procedures acquired through training and/or previous experience of working in an administrative environment Experience of handling inbound and outbound telephone calls of potentially sensitive nature whilst recording information accurately into multiple electronic data systems Ability to communicate effectively with people at all levels Ability to maintain a professional approach at all times Ability to work under pressure/deadlines Desirable Experience of working I the NHS Skills and Abilities Essential Excellence word processing skills/computer skills Excellent communication and interpersonal; skills including professional telephone etiquette Experience of planning, organising and prioritising workload to meet deadlines and service requirements. Excellent customer service skills Excellent organisational skills with meticulous attention to detail Ability to work as part of a team as well as use own initiative Proficient in use of IT systems and applications including Microsoft word, Outlook and excel. Willing to learn new skills and to undertake additional training as necessary for the post Desirable Touch type Ability to contribute to service improvement Knowledge Essential Knowledge of National and trust pathway targets Knowledge of waiting list procedures An understanding of relevant legislation e.g Health and Safety, Safeguarding, Data Protection, Confidentiality Desirable Knowledge of medical terminology appropriate to specialism Understanding of patient priorities and performance targets related to appointments and waiting times. Understanding of NHS plan and waiting targets An understanding of the Trust HR policies and procedures Planning and Organisational Skills Essential Management of own office environment and workload Adaptable and approachable Happy to provide cross cover Works well with people Happy to use own initiative Responsibility for Equality, Diversity and Inclusion Essential Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices Person Specification Qualifications Essential Educated to G.C.S.E level with grades A-C in mathematics, English and ICT or equivalent Strong IT skills in relation to Microsoft packages including word/excel and Microsoft to NVQ level 3 or RSA III or equivalent experience Desirable Medical terminology Interest in continuing professional development Experience Essential Minimum 6 months customer care work experience or previous clerical experience Honesty, flexibility, reliability and adaptability Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines. To be able to contribute to team working and to develop good working relationships Knowledge of administrative procedures acquired through training and/or previous experience of working in an administrative environment Experience of handling inbound and outbound telephone calls of potentially sensitive nature whilst recording information accurately into multiple electronic data systems Ability to communicate effectively with people at all levels Ability to maintain a professional approach at all times Ability to work under pressure/deadlines Desirable Experience of working I the NHS Skills and Abilities Essential Excellence word processing skills/computer skills Excellent communication and interpersonal; skills including professional telephone etiquette Experience of planning, organising and prioritising workload to meet deadlines and service requirements. Excellent customer service skills Excellent organisational skills with meticulous attention to detail Ability to work as part of a team as well as use own initiative Proficient in use of IT systems and applications including Microsoft word, Outlook and excel. Willing to learn new skills and to undertake additional training as necessary for the post Desirable Touch type Ability to contribute to service improvement Knowledge Essential Knowledge of National and trust pathway targets Knowledge of waiting list procedures An understanding of relevant legislation e.g Health and Safety, Safeguarding, Data Protection, Confidentiality Desirable Knowledge of medical terminology appropriate to specialism Understanding of patient priorities and performance targets related to appointments and waiting times. Understanding of NHS plan and waiting targets An understanding of the Trust HR policies and procedures Planning and Organisational Skills Essential Management of own office environment and workload Adaptable and approachable Happy to provide cross cover Works well with people Happy to use own initiative Responsibility for Equality, Diversity and Inclusion Essential Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Royal National Orthopaedic Hospital NHS Trust Address Stanmore Hospital Brockley Hill Stanmore HA7 4LP Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab)