Our vision is to make the world a healthier, happier place. At Slimming World, we transform the lives of our valued members and help them achieve long-term success through a liberating eating plan and unique support system developed over many years. People are at the heart of Slimming World - if you'd love to be part of our journey and make a difference, we can't wait to hear from you Do you want to hear more about the Slimming World story? You can find out more here. About the role… We’ve an exciting opportunity for an experienced and enthusiastic, full-time Partnerships Contact Advisor to join our Partnerships Team based at our Head Office in Alfreton, working Monday to Friday. You’ll be responsible for providing an excellent customer experience to all members and potential members coming to us via the Slimming World on Referral service, that exceeds their expectations. About you… We’d love to hear from you if you’re passionate about delivering an outstanding service and you: Have previous experience in a telephone support or customer service role and a passion to deliver exceptional service Are highly motivated and genuinely enjoy talking to a wide variety of people Have excellent interpersonal skills, with a naturally warm and friendly style Provide a natural empathy with people who are struggling with their weight Have the ability to organise and prioritise your own workload while working effectively as part of a busy team Have experience of working with, and are skilled in the use of various PC, information management and Microsoft Office packages How to apply If you love the sound of this role and want to work within a friendly and supportive team: click ‘ Apply for this job ’ at the top of this page complete a few questions upload your CV (check it is less than 10MB before uploading) upload a cover letter telling us all about you and sharing three recent achievements in a similar role More important information about the application process: if you need any adjustments during the application or recruitment process, please email [email protected] or phone us on 0344 892 0400 please have a read of Our Privacy Promise More reasons why you'll love it here At Slimming World, we pride ourselves on our caring, performance-orientated culture - a culture based on respect for every individual, mutual trust, genuine warmth, care and kindness. We invest in our people and your personal development is extremely important to us - we aim to support you in achieving your full potential whatever your role in the company. When you join us, you'll also benefit from: a personalised induction and training programme apply to work a nine-day fortnight (earning an extra day off every two weeks) BUPA cover - includes cash back on various healthcare expenses, virtual GP service, access to a 24/7 advice phone line and counselling sessions Life assurance cover option to work from home one day a week Family friendly leave - enhanced pay onsite gym, free exercise classes, cycle to work scheme and discounted treatments at Hair & Beauty subsidised restaurant - serving delicious, homemade food each day regular social events free 12-week Slimming World membership, both in group or online 34 days holiday a year (including bank holidays) Click here to see a glimpse of the work we do and the fun we have working together Thank you and good luck with your application, we can’t wait to hear from you