Ready to propel your career in management at the UK's largest and most trusted automotive services, maintenance and repair business?
As a Customer Experience Manager, you'll work alongside our Centre Managers to drive profitability, focusing on exceptional customer journeys. With a strong background in hands-on experience as a mechanic, you'll spend time between the workshop, collaborating with technicians, and assisting Centre Managers with daily sales and customer service.
This role is perfect for those passionate about delivering high customer satisfaction, driving business performance, and seeking long-term career growth with excellent progression and training schemes. You'll have the opportunity to earn a competitive salary of £32,000 per annum, plus an average uncapped bonus of £7,100 per year.
We're committed to creating an inclusive workplace where everyone feels valued. As an equal opportunities employer, we welcome applications from diverse backgrounds and encourage individuals with varying skills and experiences to apply.
Beyond the job description, you'll enjoy:
* A comprehensive benefits package including 5.6 weeks' annual leave, up to 50% off garage bills, and discounts on various products and services.
* The opportunity to purchase a Trade Price Bike and participate in our Cycle to Work Scheme.
* Financial planning support via Wagestream, allowing access to up to 30% of your salary in advance.
* GP Access 24/7 and a Share Save scheme with a 20% discount on shares.
To succeed in this role, you'll require:
* Experience delivering high customer satisfaction through effective management.
* Ability to coach/training colleagues in the moment.
* Technical/Mechanical ability or experience.
* Compliance knowledge across Health and Safety standards.
* Excellent communication and IT skills, with a willingness to learn in-house systems.
* Good time management and a current valid driving licence.