* 3 - 4 week temporary role with the possibility of getting extended
* Competitive hourly rate & immediate start
About Our Client
Our client is a well-established organisation within the not for profit sector. They are a medium-sized entity recognised for their strong commitment to providing high-quality service to their customers. Located in Chester, they have a strong reputation for fostering a supportive and rewarding work environment.
Job Description
* Handle and resolve a variety of customer complaints in a professional and timely manner.
* Liaise with relevant internal departments to address and resolve customer issues.
* Maintain accurate records of complaints and resolutions for future reference.
* Ensure all complaints are dealt with in compliance with company policies and regulations.
* Collaborate with the customer service team to improve customer satisfaction levels.
* Provide feedback to management on recurring complaints or trends.
* Participate in training and development programs to enhance customer service skills.
* Uphold the company's reputation by providing excellent customer service at all times.
The Successful Applicant
A successful Complaints Officer - Temp should have:
* A solid understanding of customer service principles and practices.
* Experience within customer complaint handling is essential.
* Can commit to a 3/4 week temporary role.
* Excellent communication and problem-solving skills.
* The ability to handle complaints professionally and calmly.
* A customer-focused attitude and the ability to empathise with customers.
* Strong attention to detail and record-keeping abilities.
What's on Offer
* 3/4 week temporary role with the possibility of being made perm
* Competitive hourly rate & weekly pay
* Convenient Chester location.
If you're a dedicated professional with the skills to excel as a Temporary Complaints Handler, we encourage you to apply. #J-18808-Ljbffr