Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.
Job overview
21 hours per week available
07:15-13:15 (4 on 4 off)
The department is open 24 hours a day, 365 days per year. In accordance with DOH guidelines, all patients attending the department should be seen, treated and discharged or admitted within 4 hours of arrival.
The emergency department is an extremely busy department. All staff working in this area will be exposed to blood and other bodily fluids. All staff will be frequently exposed to a highly challenging environment and will be expected to manage difficult situations and support each other, although reporting and support mechanisms are in place. Staff must be aware that they will be exposed to face-to-face aggression.
Main duties of the job
You will be responsible for greeting all patients that attend the Emergency Department ensuring they are registered in a prompt and professional manner. You will provide administrative support to the nursing and clinical staff on duty, ensuring that clinical coding is correct, booking time-critical ambulances, photocopying and scanning all attendance information and will portray a professional image at all times.
These positions work on a continuous rota of 4 shifts on, 4 shifts off, 365 days a year including weekends and bank holidays.
What we look for:
* The ability to work in a busy, challenging department managing difficult situations as they arise.
* Flexibility to adapt to an ever-changing work environment.
* Excellent communication skills to liaise with a number of internal and external agencies, such as Mental Health teams, Police, Ambulance Services, Social Services etc.
Person specification
Training & Qualifications
Essential criteria
* Good standard of general education including English Language and Maths of GCSE grades A-C
Desirable criteria
* Attendance at Customer service course
Experience & Knowledge
Essential criteria
* Experience of working in a busy environment
Desirable criteria
* Previous experience of working in an NHS or public sector
Skills & Ability
Essential criteria
* Excellent interpersonal skills allowing effective communication between internal and external customers
Desirable criteria
* Experience of working in an Emergency Department
Our commitment to you:
We are committed to equality and diversity in both the provision of our services and how we recruit and manage our staff. Applications are encouraged from everyone with the necessary attributes for the job, irrespective of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.
The paperwork:
* HHFT is committed to putting the safety and care of our patients first. Therefore, we would recommend that you are vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our services.
* Shortlisted candidates will be contacted at least 5 working days before the scheduled interview date. Applications will be submitted directly into our preferred third-party recruitment system (Trac). All subsequent information regarding your application will be generated from apps.trac.jobs via email - please ensure to check your junk/spam folders.
* All new staff will be subject to a probationary period covering their first six months in post.
* In compliance with Part 7 of the Immigration Act 2016, all applicants must be able to communicate fluently in English to an appropriate standard which will be assessed as part of the selection process.
* This vacancy may close before the current listed closing date. If you intend to apply you are advised not to delay submitting your completed application.
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