Job Description
THE OPPORTUNITY\n\nThis is a once in a career opportunity for an exceptional Workforce Planning Administrator to join a truly Service Led business, the company is an industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation. With an unrivalled track record of incredibly strong year on year growth of its subscription model business, they support over 80,000 organisations and 13 million lives across the UK & Ireland. Part of a global Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development.
This represents an unparalleled career advancement opportunity for the exceptional individual.\n\nTHE ROLE\n\nYou will be working within the Employee Assistance Programme (EAP) alongside the counselling and legal teams. You will monitor the workloads for the teams and distribute tasks to those teams, ensuring our SLAs are achieved. The role will involve administrative tasks to ensure that system information is accurate, and the work is correctly allocated.\n\n day to day responsibilities\n\nTo monitor and manage workloads to ensure optimum SLA is achieved\nTo manage and maintain accuracy of team rotas\nManage and distribute queries and enquiries across EAP teams\nEnsure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database\nSupport the digital services by completing emails and live chats\nMaintain and assess required productivity levels to ensure that the service provision is maintained, and service levels are achieved\nEnsure that personal knowledge of the EAP is continually developing, and that departmental procedures and protocols are always adhered to\nManaging offline activity, and rearranging where necessary to ensure optimal helpline coverage\n what you bring to the team\n\nExcellent Attention to Detail\nAbility to prioritise and work unsupervised as required\nExcellent communication and written skills\nAbility to provide great customer service\nAbility to work to deadlines\nAbility to work with telephony and IT systems\nMS Office knowledge and experience benefits\n\n25 days' holiday, plus bank holidays\nDay off on your birthday\nCash plan for you (and your children, if any)\nHolidays increase after 2-and 5- years' service\nContractual sick pay\nPrivate medical insurance after 5 years' service \nPension Plan and Life Insurance \nPension plan contributions increase after 5- and 7-years' service \nHoliday season bonus after 3 years' service \nProfit share scheme \nSeason ticket loan scheme \nCycle to work scheme\nAccess to Employee Assistance Programme \nCompany incentives, access to discount schemes\nSocial sessions on the last Friday of the month with free food and drink - we call this Fab Friday!\nFree 24/7 onsite gym \n\n INDMANJ\n\n49443LF\n\nWe will also accept applications from the following job titles:\n\nWorkforce Planner, scheduler, Call centre planner, Workforce Planning, Resource planning, Real Time Analyst, Call Centre Real time analyst